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01.09.2008 at 08:05AM PST, ID: 23069770
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9.7

Stupid Endpoint Tricks - Help me turn off this Logmein message!

Asked by wjstarck in Symantec Anti-Virus Software, Miscellaneous Security, Network Software Firewalls

Tags: , ,

This is driving me insane - I've tried Symantec Tech support but they are not very helpful:

We use Logmein Free on several client computers on our network and Endpoint protection keeps throwing up warnings like so:

Symantec Antivirus Detection Results

Date (date)     Risk (CommercialApps.2 )   Exclude (checkbox)   Action (no action recommended)   Filename (Logmein)   Risk type (Application Heuristic)   Original Location (Logmein)   Computer (whichever I'm at)   User (Administrator)   Status (Log only)   Current Location (Logmein) Primary action (No action)   Secondary action (unknown)   Logged by (Proactive Threat Scan)   Action description (the file was left unchanged).

Note that Logmein works fine, it's just that we can't seem to direct EP to not throw these silly error messages. I click the exclude checkbox, which is supposed to prevent EP from showing them, but this does not seem to work. I've tried editing the Antivirus and Firewall policies per Symantec's tech support directions, but still nothing.....

Help!


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About this solution

Zones: Symantec Anti-Virus Software, Miscellaneous Security, Network Software Firewalls
Tags: Symantec, Endpoint Protection 11, 11.0.776.492
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Solution Provided By: wjstarck
Participating Experts: 2
Solution Grade: A
 
 
 
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