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03.18.2008 at 08:43AM PDT, ID: 23250589
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7.4

Symantec AntiVirus server will not start

Asked by bertster in Symantec Anti-Virus Software

Tags: , ,

Hi,
I have a Windows 2000 server, SP4 which is running Symantec AntiVirus Corporate edition version 8.1 Recently the definition files have stopped updating and upon further examination the Symantec AntiVirus service will not start, it gives the following error - Could not start the Antivirus Server service on local computer. Error 10: the environment is incorrect.  

I have downloaded the intelligent updater and installed the update without success. I have also uninstalled and the full product (and removed all registry entries & folders as indicated on the manual removal instruction). However now on the re-install the Symantec AntiVirus Server service will not start. (same error as detailed above - Error 10). It also will not install the AV server software as all is rolled back out automatically because it cant start the AV Server Service.

I know that its not a definitions problem due to there being no definitions as its a clean install.
The other error that appears in the event logs is:

Product: Symantec AntiVirus Server -- Error 1920.Service Symantec AntiVirus Server (Norton AntiVirus Server) failed to start.  Verify that you have sufficient privileges to start system services.

All the security settings on the folders indicated by symantec are correct, so I'm now at a loss of what to do next.

help you guys can help!Start Free Trial
[+][-]03.22.2008 at 04:08AM PDT, ID: 21185573

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[+][-]03.26.2008 at 04:23AM PDT, ID: 21210434

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[+][-]03.26.2008 at 07:26AM PDT, ID: 21211924

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[+][-]03.26.2008 at 06:42PM PDT, ID: 21217936

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[+][-]03.27.2008 at 06:17AM PDT, ID: 21220939

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[+][-]03.27.2008 at 12:23PM PDT, ID: 21224884

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[+][-]03.27.2008 at 01:18PM PDT, ID: 21225376

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[+][-]04.08.2008 at 02:22PM PDT, ID: 21309766

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[+][-]04.08.2008 at 04:17PM PDT, ID: 21310502

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[+][-]06.18.2008 at 06:23AM PDT, ID: 21812538

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About this solution

Zone: Symantec Anti-Virus Software
Tags: Symantec, Anti-Virus Corporate Edition v8.1, 8.1
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Solution Provided By: bertster
Participating Experts: 2
Solution Grade: A
 
 
 
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