We have a client running Symantec Endpoint Protection 11 and we've had several issues with it. I'll start with the most important "title" issue and then mention the others.
They've had it installed for a couple months now and other than the more minor issues I'll mention shortly, it's run fine. This morning however, their practice management software would not open on the workstations while it would open on the server. The workstations said to make sure the service was running on the server which it was. All the usual restarting the service and other fixes wouldn't work so we then tried disabling Network Threat Protection in Symantec EP 11 on the server and it worked on the workstations again.
Ideally, we'd like to figure out how to create an exception for the service and leave Network Threat Protection on, but we couldn't figure that out right away so we just left it off. But it ends up turning itself back on after a few minutes.
So that's our most pressing issue - really we'd like to find out where we could get a good resource to learn more about Symantec EP 11 to be able to figure this stuff out on our own, but we haven't found anything yet.
The other issue that is just more annoying than anything is that the antivirus part keeps popping up warnings for components of our managed services agent (auditing and remote control utilities) on the workstations. We've tried several methods of creating exclusions and nothing seems to stop the pop ups on the workstations.
Any assistance would be appreciated. Thanks.
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