I've got one PC that has been giving me fits this last week, and the latest wrestling match is with Symantec Endpoint Protection. It was working fine, but a problem on the Symantec server required that I uninstall then reinstall the software on the clients (long story; you don't want to hear it). All of the clients have gone fine except this one.
When I first opened Add or Remove Programs, it showed two entries for SEP. That's weird. I clicked the first one & hit uninstall, and it went through the motions, but at the end it said it could not complete because it encountered errors. I tried a second time and got the same result. Turned out that the Symantec Endpoint Protection service was hung on "Starting"; the uninstaller was trying to stop the service and was unable to, so it gave up.
Next stop was the Symantec support site and their 482 step manual uninstall; I went through & edited the registry as instructed, but got file in use errors when I tried to trash the SEP folder in Program Files. I dug around in the registry and found a few more entries that still referred to files in that folder, so I deleted them and after a couple of restarts was finally able to delete the SEP folder.
After all that, I opened Add or Remove Programs again and the two entries for SEP are still there, but they have no icons and no Change/Remove buttons.
Not knowing how to remove that, I thought I'd see if a fresh install might get things sorted out; fired up the client installer, and it went through the motions again, but failed at the last step. I tried the setup app that is in the 11.0.2010_MR2 download, and that did pretty much the same thing.
Since this machine is now without SEP, I put a trial version of Sophos on it as a stopgap (and yes, I'll likely be moving to Sophos when our current Symantec subscription ends), but I'd still like to get SEP working on it again. Any ideas short of wiping the drive and starting from scratch?
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