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08.27.2008 at 03:27AM PDT, ID: 23681409
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8.7

Users unable to open attachments with OWA in one network, but ok everywhere else.

Asked by Stewiedoo in Email Clients, Networking Hardware Firewalls, Internet & Email Software

Tags: , , ,

We recently installed a Sonicwall TZ190 and it has been configured and appears to be working as desired.

Recently, one of my users who has an email account for another company that I support, noticed that he was unable to open or download attachments from that site using OWA.

He can connect to his account, he can view all emails, and can respond, but as soon as he tries to open or download an attachment, he gets a error notification saying 'Internet Explorer was no able to open this internet site.'

We have tested this account at three further locations, two home machines with basic adsl connections and one other office enviroment, all three allowed full funtionality.

I have also placed one of the machines in this office directly on to the router, and bypassing the firewall, and it now works fine. This seems to show that the problem exits with the firewall, but I cannot work out what it might be, any ideas?


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[+][-]08.27.2008 at 07:21AM PDT, ID: 22325038

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[+][-]08.28.2008 at 10:25AM PDT, ID: 22337352

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[+][-]08.31.2008 at 01:15AM PDT, ID: 22354338

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[+][-]09.01.2008 at 01:47AM PDT, ID: 22358394

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[+][-]09.01.2008 at 02:34AM PDT, ID: 22358652

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[+][-]09.01.2008 at 02:43AM PDT, ID: 22358697

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[+][-]09.01.2008 at 12:50PM PDT, ID: 22362399

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About this solution

Zones: Email Clients, Networking Hardware Firewalls, Internet & Email Software
Tags: Microsoft, Exchange OWA, 2003, Attachments possibly being blocked by firewall
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Solution Provided By: LunarNRG
Participating Experts: 1
Solution Grade: A
 
 
[+][-]09.01.2008 at 09:42PM PDT, ID: 22364227

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[+][-]09.04.2008 at 01:51AM PDT, ID: 22385225

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[+][-]09.04.2008 at 04:51AM PDT, ID: 22386172

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