Question

Stupid ABOUT:BLANK Problem!

Asked by: MissB618

Ok, you wonderful experts, the little lady is going crazy.  How on earth do I finally get rid of this evil piece of (*&%(*&!!!  I have Windows XP and I've ran the CSWshredder program and temporarily got rid of it.  I know that there is much more to it than that but I don't feel I know enough to mess with the registry.  I've been told that screwing it up, screws your computer.  I am begging, down on my hands and knees, for someone to help me out.  I ran the hijackthis program and will include the log below.  I am not an expert, I am afraid of the registry so PLEASE be simple in your explanations.  500 points to the angel who helps me get rid of this thing once and for all.

Logfile of HijackThis v1.97.7
Scan saved at 12:09:37 PM, on 8/3/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\pctspk.exe
C:\WINNT\Explorer.EXE
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MA311 PCI Adapter Configuration Utility\wlanutil.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32.exe
C:\WINNT\System32\wisptis.exe
C:\Documents and Settings\Jen\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Chris\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Chris\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Chris\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Chris\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Chris\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Chris\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4C5BD18F-06BD-4B51-9684-83BACC5E0330} - C:\WINNT\System32\dbeccd.dll
O2 - BHO: (no name) - {9B7AA30F-8FEF-4896-8DA0-D858AE072976} - (no file)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Configuration Utility.lnk = C:\Program Files\MA311 PCI Adapter Configuration Utility\wlanutil.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Research (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38157.4371875
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2004-08-03 at 11:49:08ID21081003
Tags

problem

Topic

Miscellaneous Security

Participating Experts
6
Points
500
Comments
16

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Hijackthis
    What do I delete onLogfile of HijackThis v1.97.7 I have not used this program before and am wondering what to delete? Scan saved at 10:41:26 AM, on 11/23/2003 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C...
  2. help with hijackthis
    hi - i am trying to clean a friends computer, because she wasnt able to log onto the internet anymore. her puter was completely overcome with spyware, adware, trojans. i have run adaware, spybot, shredder and it found hundreds. can someone please look at this log and tell me ...
  3. HiJackThis Log
    Help me with my HiJackThis log please :( Logfile of HijackThis v1.97.7 Scan saved at 12:47:30 AM, on 7/2/2004 Platform: Windows 2000 SP3 (WinNT 5.00.2195) MSIE: Internet Explorer v5.00 (5.00.2920.0000) Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon...
  4. HIJACKTHIS log
    IE always seems to come back to "ABOUT:BLANK" no matter what I do to eliminate it. Something is also allowing a great number of popups. Can you please review this HIJACK log file and help me identify what may be causing this? It looks like there is a lot of "...
  5. HijackThis log
    Hello folks, I'm having a problem with a user's notebook, I've already launched AVG, and it found (and cleaned) startpage.6.aq . Now I've run HijackThis and I'll put the log here. Can you help me remove the necessary items? Thanx, Jvuz Logfile of HijackThis v1.97.7 Scan sa...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: SheharyaarSaahilPosted on 2004-08-03 at 11:52:30ID: 11708411

Hello MissB618 =)

First of all Download these tools and install Adaware and Spybot:
========================================================
AdAware ==> http://www.spychecker.com/program/adaware.html
SpyBot  ==> http://www.spychecker.com/program/spybot.html
CoolWebShredder ==> http://www.spychecker.com/program/coolwebshredder.html
ToolBar Cop >> http://www.mvps.org/sramesh2k/toolbarcop.htm
Stinger >> http://vil.nai.com/vil/stinger
========================================================
then TURN OFF ur System Restore >> http://support.microsoft.com/default.aspx?scid=kb;%5BLN%5D;310405
then put a check mark against these entries and click on Fix Checked !!!!!

===============================================================
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Chris\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Chris\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Chris\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\DOCUME~1\Chris\LOCALS~1\Temp\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\DOCUME~1\Chris\LOCALS~1\Temp\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\DOCUME~1\Chris\LOCALS~1\Temp\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
O2 - BHO: (no name) - {4C5BD18F-06BD-4B51-9684-83BACC5E0330} - C:\WINNT\System32\dbeccd.dll
O2 - BHO: (no name) - {9B7AA30F-8FEF-4896-8DA0-D858AE072976} - (no file)
=================================================================================
then......

1. Restart ur machine
2. Boot into safemode and Login as Administrator
3. Run the AntiVirus tool and delete all viruses it found
4. Run the Spyware Removal tools and delete everything they detect
5. Then goto C:\Documents and Settings\ur usernmae\Local Settings\Temp and delete all files present here
6. Goto C:\Documents and Settings\ur usernmae\Local Settings\Temporary Internet Files, and delete the folder of ContentIE
7. Goto C:\Documents and Settings\ur usernmae\Cookies, and delete all cookies present here.
8. Reboot back in Normal Mode and check if problems are gone
9. If YES then Great, otherwise Download this new version of HijackThis, run it and Post the Log File here:
http://www.wilderssecurity.com/supportfiles/HijackThis1980.exe

 

by: SheharyaarSaahilPosted on 2004-08-03 at 11:53:48ID: 11708430

and Remember C:\Documents and Settings\ur usernmae\Local Settings
is a Hidden Folder, so to view it, open Explorer>Tools>Folder Options>View
and select Show Hidden Files, adn apply
now u shud see this folder :)

 

by: potunclePosted on 2004-08-03 at 13:42:03ID: 11709790

Oh, and stop using Internet Explorer. Try the Firefox browser from mozilla.org. You won't get any spyware/malware/adware installed on your computer if you don't use IE.

Jason

 

by: dis1931Posted on 2004-08-04 at 06:26:05ID: 11715204

Not sure exactly what the problem is but if you are just trying to stop IE from displaying about:blank and an empty page when you open it go to Internet Explorer and then click Tools --> Internet Options.  You will see a general tab and a space for an address.  You can type any webpage you want to start from....such as http://www.google.com or http://www.msn.com or even about:blank.  I think this is what you are looking for.

Dis

 

by: ignusbPosted on 2004-08-04 at 23:38:19ID: 11723581

Looking through your running processes, I would personally be worried about
C:\windows\System32\svchost.exe
(thats the one with the capital for System)
Are you running Windows XP Home or Pro?
that path was the path for the Blaster.32 worm... so you may want to watch out for it.

 

by: xsgwisemanPosted on 2004-08-05 at 01:01:53ID: 11723979

Hey.. I have removed this about:blank hijacker with complete success many times off customers machines. There are a few programs that are
absolutely necessary. Here they are:

cwshredder.exe (This has to be version 1.59.1) This is the only one that truely removes the CWS about:blank hijacker.

http://www.downloads.subratam.org/CWShredder.exe

About:Buster Will remove the hidden .dll thats replacing the hijacker every time you reboot (You will want to update this to its latest version before you scan with it)

http://www.atribune.org/downloads/AboutBuster.zip

And my personal favorite.. There is one ultra hard to remove variant of this hijacker. For some reason the company that produces this hijacker actually made an uninstall.exe available on their site.. The site didn't last long.. they shortly took it down.. But I saved the uninstall file for later use. You can find it on my site:

http://www.angelfire.com/rpg/afkscript/uninstall.zip

I am almost positive one of these 3 will remove your problem permanently. I would try running them all in regular mode and then reboot your system into safe mode and run them all again just to be sure.

In case you didn't know: to get into safe mode, when you first turn on your computer hit f8 every 2-3 seconds. If you see the windows load screen you missed your chance and must restart and try again. If you did it right you'll see a menu with "Safe Mode" at the top. In this mode no viruses or malware will be loaded. This makes removal alot easier. But make sure you run the programs in regular mode first as about:buster needs the .dll to be hooked to a process in order to detect it.

 

by: fatladPosted on 2004-08-05 at 05:56:59ID: 11725534

FAO ignusb

Svchost.exe is a generic host process name for services that run from dynamic-link libraries (DLLs). The Svchost.exe file is located in the %SystemRoot%\System32 folder. At startup, Svchost.exe checks the services part of the registry to construct
 a list of services that it must load. Multiple instances of Svchost.exe can run at the same time. Each Svchost.exe session can contain a grouping of services. Therefore, separate services can run, depending on how and where Svchost.exe is started.

It is not a particularly good indicator of blaster or of other worms.

 

by: xsgwisemanPosted on 2004-08-05 at 07:31:31ID: 11726526

Windows Worm doors cleaner gives you 1 click fixes for most of the holes that allow worms in. When run it also checks the memory footprint of all svchosts and lets you know if you are infected by any worms. It rocks. It even beats microsoft patches which leave the services still running and the ports still open.

http://www.firewallleaktester.com/wwdc.htm

 

by: ignusbPosted on 2004-08-05 at 22:15:19ID: 11732995

fatlad
1) FAO? [is that from thunderbirds]
2) %SystemRoot%\system32 is the correct system32 folder, yea, that one, no the one next to it, yes, the one without the capital

 

by: fatladPosted on 2004-08-06 at 00:10:37ID: 11733335

Ignusb

1) FAO = For Attention Of, I am pretty sure if orginates from paper mail days. Thunderbirds had FAB, which apparently does not stand for anything.
2) Not sure what you are on about here, Windows in not case sensitive for foldernames, e.g. it sees System32 the same as system32, and the two folders can not sit in the same parent. Unix is totally different and will treat these as two different entities.

 

by: ignusbPosted on 2004-08-08 at 02:52:33ID: 11745826

haha, sorry bout the FAO confusion... i never really cared about thunderbirds so didn't pay attention
in my experience with windows, it tends to freak out a bit when you use the wrong case at the beginning of a file/path... i've always had problems with that, maybe i just attract technology problems, in the last week, i've crashed linux 5 or 6 times, crashed my cellphone, made my wireless keyboard/mouse receiver pick up radio (that tends to send things a bit odd, i can't control the mouse very well) and to top it off, there's been some electrical faults in every vehicle i have travelled in (busses included)... Technology is raging against me, maybe i should stop using it and move to an amish village...

One more thing, MissB618 - Learn how to use linux to the extent of windows that you need to, and then use WINE to use any windows applications you may need.

 

by: fatladPosted on 2004-08-09 at 00:03:06ID: 11750372

lol ignusb, are you sure you are not my dad? He seems to have the same problems, except he can't even spell linux!

 

by: ignusbPosted on 2004-08-09 at 02:02:42ID: 11750808

Ha, ur dad can say linux? mine says lunis...

 

by: ignusbPosted on 2004-08-09 at 02:04:11ID: 11750813

But for MissB618... WE STILL DON'T KNOW THE EXACT QUESTION!!! *bump* Please tell us the exact problem...

 

by: xsgwisemanPosted on 2004-08-09 at 20:37:15ID: 11759333

Is this problem solved?

 

by: MissB618Posted on 2004-08-30 at 15:00:35ID: 11936501

My apologies for not getting an acceptance to this sooner everyone.  We had a tragedy in the family and, needless to say, this was put on the back burner.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...