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7.4

Terminal Services 2003 Security

Asked by dailejc in Miscellaneous Security, IPSec Security Protocol, Consumer Firewalls

Tags: terminal, server, services

Basic setup and idea - We are a call center looking to implement remote agents. At this time, we are not going to be using VOIP, but utilizing their analog lines for calls, while they run a program from Terminal Services that interfaces with an AS400 to provide them with client customized data entry applications. The question I am debating is whether to open the terminal servers up to the internet so they can just connect with a web browser, or have them VPN in first, then run a terminal server session. (there is a piece of software that normally would reside on the desktop, but to simplify things on our end, we want to use terminal server sessions to run the software).

As I said, we have no control over the remote agents computers, as independant contractors, I believe all we can require of the them is that they have a minimum spec for the pc, and a broadband connection. We want to avoid as much configuring of these machines as possible (hence the idea to have them just connect to a terminal server externally). I realize VPN probably is going to be the most secure way to handle this, but I still dont particularly like the idea of handing VPN connection info and thus a connection to my network to a bunch of random PCs (Im also thinking of the turnover in this business, and no reliable way of removing that info if they quit or are 'let go') that we have no control over. There are other things to consider, but these are the major points - Can I go with Terminal Server over the internet and secure it sufficiently, or is VPN the way to go??

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20091111-EE-VQP-92

Terminal Services 2003 Security

Asked by dailejc in Miscellaneous Security, IPSec Security Protocol, Consumer Firewalls

Tags: terminal, server, services

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