I really need help
I've tried several spyware program and the latest 2006 norton AV and this computer is still getting crazy popup. It's not my machine and there's at least a dozen programs I don't recognize. Upon bootup Norton recognizes dialer.instantaccess, I've followed up with removal procedures both automatic and manual under the manual there seems to no trace. this has kept me busy for days. I would appreciate any assistance, thank you.
Rob
Logfile of HijackThis v1.99.1
Scan saved at 2:59:05 PM, on 10/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.e
xe
C:\WINDOWS\system32\winlog
on.exe
C:\WINDOWS\system32\servic
es.exe
C:\WINDOWS\system32\lsass.
exe
C:\WINDOWS\system32\svchos
t.exe
C:\WINDOWS\System32\svchos
t.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.ex
e
C:\WINDOWS\system32\spools
v.exe
C:\PROGRA~1\COMMON~1\AOL\A
CS\acsd.ex
e
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\nvsvc3
2.exe
C:\WINDOWS\system32\svchos
t.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\wuaucl
t.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\QuickTime\qttask.exe
C:\windows\system32\srxbqa
m.exe
C:\WINDOWS\win3208897-1999
253.exe
C:\WINDOWS\ms073897-199925
.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\abse\uhrb.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Ares\Ares.exe
C:\Documents and Settings\robert\Desktop\Hi
jackThis.e
xe
R0 - HKCU\Software\Microsoft\In
ternet Explorer\Main,Start Page =
http://www.yahoo.comR0 - HKLM\Software\Microsoft\In
ternet Explorer\Main,Start Page =
http://www.yahoo.comR1 - HKCU\Software\Microsoft\In
ternet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Wi
ndows\Curr
entVersion
\Internet Settings,ProxyOverride = 127.0.0.1
F2 - REG:system.ini: Shell=
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-7
31BB6995FD
D} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-0
09027A5CD4
F} - c:\program files\google\googletoolbar
1.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-2
0066696354
B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.
dll,NvStar
tup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe
" -atboottime
O4 - HKLM\..\Run: [srxbqam] c:\windows\system32\srxbqa
m.exe -start
O4 - HKLM\..\Run: [win3208897-1999253] C:\WINDOWS\win3208897-1999
253.exe
O4 - HKLM\..\Run: [ms073897-199925] C:\WINDOWS\ms073897-199925
.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Cnto] "C:\Program Files\abse\uhrb.exe" -vt rbnd
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmse
arch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmwo
rdtrans.ht
ml
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmba
cklinks.ht
ml
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmca
che.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmsi
milar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmtr
ans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-0
0401C60850
1} - C:\WINDOWS\system32\msjava
.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-0
0401C60850
1} - C:\WINDOWS\system32\msjava
.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-0
0B0D0A1DE4
5} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-0
0C0F0318AF
E} - C:\WINDOWS\System32\Shdocv
w.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-0
0C04F79568
3} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-0
0C04F79568
3} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99F7-4BB4-88D8-F
A1D4F56A2A
B} (YInstStarter Class) -
http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cabO16 - DPF: {4ED9DDF0-7479-4BBE-9335-5
A1EDB1D8A2
1} -
http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cabO16 - DPF: {6414512B-B978-451D-A0D8-F
CFDF33E833
C} (WUWebControl Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1129754667953O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-2
2031317559
2} (ZoneIntro Class) -
http://zone.msn.com/binFramework/v10/ZIntro.cab32846.cabO16 - DPF: {BCC0FF27-31D9-4614-A68E-C
18E1ADA438
9} -
http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cabO16 - DPF: {D06A22B4-6087-4D3D-B7AF-8
2B113E9ABD
4} (CPostLaunch Object) -
http://www2.verizon.net/update/msnwebinstall/includes/vzWebIns.CABO16 - DPF: {D8B94E9A-A34B-4253-BF48-C
7CB7F2CFDB
0} -
http://scripts.downloadv3.com/binaries/P2EClient/EGAUTH_1046_EN_XP.cabO16 - DPF: {E9348280-2D74-4933-BE25-7
3D94692679
5} (DeviceEnum Class) -
http://h20270.www2.hp.com/ediags/gmn/install/hpbasicdetection3.cabO16 - DPF: {EB387D2F-E27B-4D36-979E-8
47D1036C65
D} (QDiagHUpdateObj Class) -
http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?326O16 - DPF: {F281A59C-7B65-11D3-8617-0
010830243B
D} (AcPreview Control) - file://C:\Program Files\AutoCAD LT 2002\AcPreview.ocx
O20 - AppInit_DLLs: mad.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\A
CS\acsd.ex
e
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\cm9iZXJ0\comman
d.exe (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService
.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSv
c.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc3
2.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm
12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.ex
e
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2004\WinStylerThemeSvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Start Free Trial