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02.22.2008 at 05:04AM PST, ID: 23184275
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Trend Micro Internet Security 2008 Main Console gives Application error on UfNavi.exe at "0x410092ed"

Tags: Trend Micro, Internet Security 2008
New Install of Trend Micro Internet Security 2008

Install completes without error and program engine starts in System Tray. Full Scan and Update have been run, so status is shown as OK.

Engine appears to be working in that it is scanning and checking Websites/Mail Spam/Firewall etc.

However any attempt to open the Main Console results in an Application Error

UfNavi.exe
The instruction at "0x410092ed" referenced memory at "0x410092ed". The memory could not be "read"

Any ideas? I have tried system restore/uninstall and reinstall but still the same.

Thanks!
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Question Stats
Zone: Security
Question Asked By: dsbat
Solution Provided By: Computer101
Participating Experts: 4
Solution Grade: A
Views: 228
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02.22.2008 at 06:13PM PST, ID: 20963279

Rank: Guru

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02.23.2008 at 06:20AM PST, ID: 20965011

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02.25.2008 at 06:39AM PST, ID: 20975650

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03.18.2008 at 08:58AM PDT, ID: 21152441

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03.19.2008 at 09:03AM PDT, ID: 21162847

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04.11.2008 at 12:27AM PDT, ID: 21331930

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04.11.2008 at 07:12AM PDT, ID: 21334428

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04.16.2008 at 06:46PM PDT, ID: 21373514

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02.22.2008 at 06:13PM PST, ID: 20963279

Rank: Guru

Hi,

What AV did you have on this PC before trying to install Trend Micro? Was it Norton/Symantec? Here is a link to another thread in these forums here. Try some of the suggestions there to see if they help.

http://www.experts-exchange.com/Software/Security/Q_23032634.html?eeSearch=true
 
02.23.2008 at 06:20AM PST, ID: 20965011
What OS is running on the PC.

Can you post a Hijackthis log here please.  Go to http://www.hijackthis.de and then click Direct Download in the top right hand corner.  Download it, run a full system scan and save a logfile.  Run the logfile through the analyser and post a link to the results here

Cheers
Simon
 
02.25.2008 at 06:39AM PST, ID: 20975650
Hi

Thanks for the inputs.

The previous AV was also Trend Micro..PC-cillin 2006, although I have also run the Norton removal tool just to make sure there were no OEM freebie trials kicking about that could be interfering.

Running XP Professional SP2.

Hijackthis log attached although some entries removed that show host and url info for customer systems.

Thanks
David

 
hijackthis log - sanitised
 
 
03.18.2008 at 08:58AM PDT, ID: 21152441

Rank: Wizard

Here is the result.

[?] - O16 - DPF: Web-Based Email Tools - http://email.secureserver.net/Download.CAB
[?] - O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
[?] - O16 - DPF: {6DF20499-5197-4C38-8DB0-77344BE95CC4} (pssAtlGraph2 Class) - http://if1250.nus:20720/i3/Shared/cab/APMFiles.CAB

Check if you know this site and fix it if you do not. Unknown ActiveX-Objects, or ActiveX-Objects from unknown sites should always be fixed. If the name of the ActiveX-Object or the URL contains the words 'dialer', 'casino', 'free plugin' etc, it should be fixed!

---

Could be a memory (timing) error or maybe a bug in the software - but your hijackthis log seems clean.

Tolomir

 
03.19.2008 at 09:03AM PDT, ID: 21162847
Thanks Tolomir,

Those entries are legitimate, so it does look like a software bug or memory error.

I havent had a successful response from the company itself yet though.

David
 
04.11.2008 at 12:27AM PDT, ID: 21331930

Rank: Wizard

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup topic area:
   Delete with points refunded

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

Tolomir
EE Cleanup Volunteer
 
04.11.2008 at 07:12AM PDT, ID: 21334428
I think I have solved it!

While following up another similar error message I found a recommended fix was to uninstall Google Desktop, and uninstalling that (it was preinstalled as part of the OEM bundle) seems to have resolved both issues.

So it looks like Google Desktop was incompatible with aspects of Trend Micro Internet Security 2008.

Thanks
David
 
04.16.2008 at 06:46PM PDT, ID: 21373514
PAQed with points refunded (250)

Computer101
EE Admin
Accepted Solution
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628