Question

Cannot access microsoft.com website but no problem with most others

Asked by: johnboy2417

Hi, I have a problem on an Acer Aspire one notepad running Windows XP Version 5.1 SP3.

Please excuse my lack of knowledge regarding this, but I have tried and tested almost every answer I have found on forums to no avail.  I am using IE6, and whenever I try to navigate to www.microsoft.com it redirects to Yahoo search, and then clicking on the link for Microsoft brings up the page cannot be displayed blurb.

I have checked the hosts file, nothing seems to be out of the ordinary.  The website can be accessed from other laptops using the same router.  I have disabled firewalls, put it in trusted sites, been through almost everything to no avail.  I have run Malwarebytes Anti-malware abd this hasn't fixed it.  HijackThis log shows as follows:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:00:57 PM, on 9/10/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\WINDOWS\system32\igfxext.exe
C:\DOCUME~1\MEGS\LOCALS~1\Temp\RtkBtMnt.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ycomp/defaults/sp/*http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.ca.acer.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.ca.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.ca.acer.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://ca.rd.yahoo.com/customize/ycomp/defaults/su/*http://ca.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://en.ca.acer.yahoo.com/
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [RTHDCPL] "RTHDCPL.EXE"
O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [Persistence] "C:\WINDOWS\system32\igfxpers.exe"
O4 - HKLM\..\Run: [MSPY2002] "C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe" /SYNC
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [M3000Mnt] "Rundll32.exe" M3000Rmv.dll ,WinMainRmv /StartStillMnt
O4 - HKLM\..\Run: [LManager] "C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE"
O4 - HKLM\..\Run: [LaunchApp] "Alaunch"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IgfxTray] "C:\WINDOWS\system32\igfxtray.exe"
O4 - HKLM\..\Run: [HotKeysCmds] "C:\WINDOWS\system32\hkcmd.exe"
O4 - HKLM\..\Run: [eRecoveryService] "C:\Acer\Empowering Technology\eRecovery\eRAgent.exe"
O4 - HKLM\..\Run: [AzMixerSel] "C:\Program Files\Realtek\Audio\InstallShield\AzMixerSel.exe"
O4 - HKLM\..\Run: [Alcmtr] "ALCMTR.EXE"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] "C:\WINDOWS\system32\ctfmon.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://download.windowsupdate.com
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc.  - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe

--
End of file - 8173 bytes


ComboFix log as follows:

ComboFix 09-09-09.07 - MEGS 09/10/2009 23:17.1.2 - NTFSx86
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.1012.582 [GMT -7:00]
Running from: c:\documents and settings\MEGS\Desktop\ComboFix.exe
AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
AV: Webroot Spy Sweeper *On-access scanning disabled* (Updated) {77E10C7F-2CCA-4187-9394-BDBC267AD597}
FW: McAfee Personal Firewall *disabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
 * Created a new restore point
 * Resident AV is active

.

(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\progra~1\Webroot\WEBROO~1\Backup\ntSVc.ocx

.
(((((((((((((((((((((((((   Files Created from 2009-08-11 to 2009-09-11  )))))))))))))))))))))))))))))))
.

2009-09-11 06:00 . 2009-09-11 06:00      --------      d-----w-      c:\program files\Trend Micro
2009-09-11 05:08 . 2009-09-11 05:08      --------      d-----w-      c:\documents and settings\MEGS\Application Data\Malwarebytes
2009-09-11 05:08 . 2009-08-03 20:36      38160      ----a-w-      c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-11 05:08 . 2009-09-11 05:08      --------      d-----w-      c:\documents and settings\All Users\Application Data\Malwarebytes
2009-09-11 05:08 . 2009-08-03 20:36      19096      ----a-w-      c:\windows\system32\drivers\mbam.sys
2009-09-11 05:08 . 2009-09-11 05:08      --------      d-----w-      c:\program files\Malwarebytes' Anti-Malware
2009-09-02 21:24 . 2009-09-02 21:24      --------      d-----w-      c:\documents and settings\All Users\Application Data\Office Genuine Advantage
2009-09-01 01:56 . 2009-09-01 01:56      127      ----a-w-      c:\documents and settings\MEGS\Local Settings\Application Data\fusioncache.dat
2009-09-01 01:56 . 2009-09-01 01:56      --------      d-----w-      c:\program files\MSSOAP
2009-09-01 01:55 . 2009-09-01 01:55      --------      d-----w-      c:\documents and settings\MEGS\Application Data\Webroot
2009-09-01 01:55 . 2009-05-13 22:39      1563008      ----a-w-      c:\windows\WRSetup.dll
2009-09-01 01:55 . 2009-09-01 02:02      --------      d-----w-      c:\documents and settings\All Users\Application Data\Webroot
2009-09-01 01:55 . 2009-09-01 01:55      --------      d-----w-      c:\program files\Webroot
2009-09-01 01:55 . 2009-09-01 01:55      164      ----a-w-      c:\windows\install.dat

.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-09-02 22:09 . 2008-07-08 18:05      --------      d-----w-      c:\documents and settings\All Users\Application Data\Microsoft Help
2009-03-21 14:06 . 2008-04-15 03:00      165141      --sha-r-      c:\windows\system32\rxqfqt.dll
.

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MsnMsgr"="c:\program files\Windows Live\Messenger\MsnMsgr.Exe" [2007-10-18 5724184]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LaunchApp"="Alaunch" [X]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-04-25 1044480]
"PHIME2002ASync"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2008-04-15 455168]
"PHIME2002A"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2008-04-15 455168]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-02-28 137752]
"MSPY2002"="c:\windows\system32\IME\PINTLGNT\ImScInst.exe" [2008-04-15 59392]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2007-08-04 582992]
"LManager"="c:\progra~1\LAUNCH~1\QtZgAcer.EXE" [2008-05-14 821768]
"IMJPMIG8.1"="c:\windows\IME\imjp8_1\IMJPMIG.EXE" [2008-04-15 208952]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-02-28 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-02-28 166424]
"eRecoveryService"="c:\acer\Empowering Technology\eRecovery\eRAgent.exe" [2008-05-22 425984]
"AzMixerSel"="c:\program files\Realtek\Audio\InstallShield\AzMixerSel.exe" [2006-07-17 53248]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-03-08 40048]
"SpySweeper"="c:\program files\Webroot\WebrootSecurity\SpySweeperUI.exe" [2009-05-13 6345840]
"RTHDCPL"="RTHDCPL.EXE" - c:\windows\RTHDCPL.exe [2008-05-16 16862720]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
InterVideo WinCinema Manager.lnk - c:\program files\InterVideo\Common\Bin\WinCinemaMgr.exe [2008-6-4 114688]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WebrootSpySweeperService]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WRConsumerService]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"6553:TCP"= 6553:TCP:hyyni

R0 ssfs0bbc;ssfs0bbc;c:\windows\system32\drivers\ssfs0bbc.sys [4/21/2009 6:27 PM 29808]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\McAfee\SiteAdvisor\McSACore.exe [10/4/2008 6:36 PM 210216]
R2 WRConsumerService;Webroot Client Service;c:\program files\Webroot\WebrootSecurity\WRConsumerService.exe [8/31/2009 6:57 PM 1205760]
R3 M3000Srv;Acer Crystal Eye webcam Driver;c:\windows\system32\drivers\M3000KNT.sys [5/5/2008 12:01 AM 254976]
S2 ngytoshyi;Security Microsoft;c:\windows\system32\svchost.exe -k netsvcs [4/14/2008 8:00 PM 14336]
S3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [5/21/2008 1:11 AM 96856]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost  - NetSvcs
ngytoshyi
.
Contents of the 'Scheduled Tasks' folder

2008-10-16 c:\windows\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2007-07-25 20:32]

2009-01-02 c:\windows\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2007-07-25 20:32]

2009-09-01 c:\windows\Tasks\wrSpySweeper_LBB9992DEFEF84B68A45E0604496F4F49.job
- c:\program files\Webroot\WebrootSecurity\SpySweeperUI.exe [2009-09-01 22:39]

2009-09-01 c:\windows\Tasks\wrSpySweeper_LBB9992DEFEF84B68A45E0604496F4F49.job
- c:\program files\Webroot\WebrootSecurity\SpySweeperUI.exe [2009-09-01 22:39]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://en.ca.acer.yahoo.com/
mStart Page = hxxp://en.ca.acer.yahoo.com
uInternet Connection Wizard,ShellNext = hxxp://en.ca.acer.yahoo.com/
uSearchURL,(Default) = hxxp://ca.rd.yahoo.com/customize/ycomp/defaults/su/*http://ca.yahoo.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
Trusted Zone: microsoft.com\*.update
Trusted Zone: windowsupdate.com\download
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-M3000Mnt - M3000Rmv.dll



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-09-10 23:28
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...  

scanning hidden autostart entries ...

scanning hidden files ...  

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\ngytoshyi]
"ServiceDll"="c:\windows\system32\rxqfqt.dll"
.
Completion time: 2009-09-11 23:30
ComboFix-quarantined-files.txt  2009-09-11 06:30

Pre-Run: 101,185,527,808 bytes free
Post-Run: 101,343,952,896 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

141      --- E O F ---      2009-09-02 21:16


Please help if possible.  I am not the most technological person so if any more information is needed please let me know, and if possible how to find it and I will be glad to post.  Thanks in advance.

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Asked On
2009-09-10 at 03:16:19ID24720793
Topics

Miscellaneous Security

,

Anti-Spyware

Participating Experts
2
Points
500
Comments
8

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Answers

 

by: sarangk_14Posted on 2009-09-10 at 03:40:59ID: 25298848

Hi,

Let's begin by changing the default search engine:

1. Click on the search button present in the IE window toolbars. Search companion will appear on the left side of the page.
2. Click on change preferences--> Change Internet search behavior.
3. Select the search engine that you prefer. Click OK.
Now see if you are able to access the MS web-site. (I suspect not)

Also check whether you have the Yahoo toolbar installed. It has a tendency to cause unexpected behavior.

Last but not the least. Try and check your PC with an online scanner such as Trend-micro houseclean (there wil other such scanners as well)

More likely than not, they will detect some malware that I think is causing this problem.

Update: There seems to be a particular malware (Win32.Worm.Downadup) that prevents you from opening any URL that has microsoft in it.

Details here: (although I cannot confirm the correctnes of this information at the moment)
http://www.malwarecity.com/blog/about-win32wormdownadup-and-its-removal-326.html

Hope this helps.

Warm regards,
Sarang

 

by: johnboy2417Posted on 2009-09-10 at 04:00:53ID: 25298972

Hey Sarang,
Thanks very much for your quick response.  As suspected, changing the default search engine didn't work.
There is no Yahoo toolbar installed.

As for the online Malware scanner, this is where it gets odd.  I seem to be able to access most sites except anti-malware sites.  I am also unable to access Trend Micros site, Kapersky, AVG, any anti-virus website results in page cannot be displayed.  The MalwareBytes software I had to find originally from another host.

Any further help would be so much appreciated,
Thanks
John

 

by: sarangk_14Posted on 2009-09-10 at 05:21:26ID: 25299429

That's precisely this malware does.

Bitdefender has a removal tool for it here: http://www.bitdefender.com/VIRUS-1000462-en--Win32.Worm.Downadup.Gen.html

http://www.microsoft.com/security/malwareremove/default.aspx

As you rightly said, the above mentioned sites might not be accessible. So try this link as well: http://onecare.live.com/site/en-us/default.htm?s_cid=sah . This is the Windows Live safety scanner.

If none of these work, you may have to ask a friend or coworker to download one of these (or some other) tools and run it on your machine.

Hope this helps.

Warm regards,
Sarang

 

by: pankusareenPosted on 2009-09-11 at 05:44:01ID: 25308768

First go to run->cmd->ping www.microsoft.com


Then run->tracert www.yahoomail.com

Post these two result

 

by: pankusareenPosted on 2009-09-11 at 05:46:36ID: 25308791

Aslo do this
1)Run a full antivurs scan with free version of AVG
http://free.avg.com/
2)Run a Anti-spyware scan with full updated version of spybot
http://www.safer-networking.org/

 

by: pankusareenPosted on 2009-09-11 at 05:47:55ID: 25308799

Sorry  use this Then run->tracert www.microsoft.com

 

by: johnboy2417Posted on 2009-09-11 at 18:19:07ID: 25314641

Hi guys,
Sorry for the delayed response here.
I managed to get through to the onecare site and run their scan, and it has worked a treat.

All is now fine and working and anti-virus/malware software is now in place to prevent this happening again.

Once again, thanks very much for all your help, it is very much appreciated.

John

 

by: johnboy2417Posted on 2009-09-11 at 18:23:21ID: 31626986

Thanks again Sarang,
John

20120131-EE-VQP-002

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