Question

Error with Smart Card login on windows 2000 workstations.

Asked by: erbde

We are currently using Cherry USB card readers as our primary smart card devices for PKI CLO for a non-NMCI DOD network.  For our authentication software we are using ActivClient 6.1.  Our I dentity validation software is Tumbleweed Desktop Validator version 4.9.2.  Our XP workstations are able to authenticate users just fine.  Our issue is we have several W2K workstations that need to stay that way due to important production legacy applications that are not compatible with XP.  When trying to logon via smart card we receve "The supplied handle is invalid" error.  When logging in with user and password and running the ActivClient diagnostics with the card inserted in the reader, it says we need to initialize the card.  The smart cards we are using have been initialized and were previously working when logging on to the XP machines.  The odd thing is we are able to successfully remote login into these workstations with our smart card on DAMEWARE via RDP.  All device manager indications are saying that the USB drivers for the reader are functioning normally.

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Asked On
2008-06-30 at 06:00:40ID23526670
Tags

"The supplied Handle is invalid"

,

SmartCards & Readers

Topics

Printers

,

Windows 2003 Server

,

SmartCards Security

Participating Experts
2
Points
500
Comments
3

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Answers

 

by: PakaPosted on 2008-07-02 at 08:38:26ID: 21917512

Older OSs (like W2K) might need this patch - Windows-KB909520-v1.000-x86-ENU C9(Base CSP).exe.  What Smartcards are you using?

 

by: erbdePosted on 2008-07-17 at 05:15:02ID: 22024548

We are using Oberthur ID One V5.2.

 

by: ParanormasticPosted on 2008-07-18 at 11:39:04ID: 22038539

Here is another hotfix you might want to try out - this is a post-Win2k SP4 (that also applies to pre-SP4 environments) hotfix:
http://support.microsoft.com/kb/822831

This also sounds like there might a problem with the driver and/or the smartcard middleware.  Check for updates for both if you have not already.  If everything seems current, it would be wise to check with the smartcard software vendor.

20120131-EE-VQP-002

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