Question

Norton Internet Security 2004 uninstall

Asked by: tts-winchester

I'm unable to uninstall because it tells me I'm not logged in as administrator.  Unfortunately, the functionality within the program allowing me to do this is no longer active on the screen.  Their are normally icons allowing me to start or stop the security and other features of the product, which are not on the screen either.

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Asked On
2003-11-08 at 14:04:36ID20791991
Tags

internet

,

security

,

uninstall

,

2004

Topic

Windows Network Security

Participating Experts
4
Points
0
Comments
8

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Answers

 

by: sunray_2003Posted on 2003-11-08 at 14:06:04ID: 9708200

Try using this tool

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2001090510510636

Are you logged in as administrator ? if not , you may have to login as administrator and try

Sunray

 

by: ghanaPosted on 2003-11-08 at 14:11:02ID: 9708214

I agree with sunray_2003: You have to logon to Windows as administrator to uninstall software.

 

by: tts-winchesterPosted on 2003-11-08 at 15:45:22ID: 9708400

Yes, logged in as Admin.  Sorry to have left that out.  Rnis is ONLY for v2003 and earlier.  The info in that link specifically mentions problems if you attempt to use it with 2004.

I have resolved the issue by utilizing msconfig and disabling all Symnatec services.  This allowed me to uninstall and somehow magically on the reinstall the program worked the way it is supposed to.

 

by: sunray_2003Posted on 2003-11-08 at 15:46:37ID: 9708407

You may post a 0 pt in CS and close this question


thanks,
Sunray

 

by: moduloPosted on 2004-06-30 at 13:00:35ID: 11439974

PAQed, with points refunded (125)

modulo
Community Support Moderator

 

by: AbouSenaPosted on 2004-07-12 at 00:26:16ID: 11527071

sorry but i have this problem and i am not computer professional so if u can tell me what is the PAQed that i have to change in it ??
and i need help ASAP cuz i can't do anything with my computer...
thnx

20120131-EE-VQP-002

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