Can someone help me resolve this problem? I have installed and ran the following:
Spybot
CWShredder
Ad-Aware
TrojanRemover
But to no avail.
I also ran HijackThis and here is the log file:
Logfile of HijackThis v1.97.7
Scan saved at 2:57:22 PM, on 6/6/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.e
xe
C:\WINDOWS\system32\winlog
on.exe
C:\WINDOWS\system32\servic
es.exe
C:\WINDOWS\system32\lsass.
exe
C:\WINDOWS\system32\svchos
t.exe
C:\WINDOWS\System32\svchos
t.exe
C:\PROGRA~1\CISCOS~1\VPNCL
I~1\cvpnd.
exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spools
v.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTEC
T.EXE
C:\WINDOWS\System32\nvsvc3
2.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\soundman.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.
exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService
.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Yahoo!\Messenger\yms
gr_tray.ex
e
F:\Sony Handheld\HOTSYNC.EXE
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\gail\Desktop\Hija
ckThis.exe
R3 - URLSearchHook: MailTo Class - {FDE3577A-6254-181C-4E11-3
39E4F746BD
3} - C:\WINDOWS\System32\win32s
t.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-2
06D7942484
F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-F
ADC6B08487
2} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-0
0A0C908246
7} - C:\WINDOWS\System32\msdxm.
ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7
859DF00B1D
6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCh
eck.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTo
ols\ADVCHK
.EXE
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.
exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe
" -atboottime
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe
" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypa
ger.exe -quiet
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe
O4 - Global Startup: HotSync Manager.lnk = F:\Sony Handheld\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &iSearch The Web - res://C:\WINDOWS\System32\
toolbar.dl
l/SEARCH.H
TML
O9 - Extra button: Create Mobile Favorite (HKLM)
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.
dll
O16 - DPF: {01113300-3E00-11D2-8470-0
060089874E
D} (Support.com Configuration Class) -
http://www.comcastsupport.com/sdccommon/download/tgctlcm.cabO16 - DPF: {30528230-99F7-4BB4-88D8-F
A1D4F56A2A
B} (YInstStarter Class) -
http://download.yahoo.com/dl/installs/yinst0309.cabO16 - DPF: {33564D57-0000-0010-8000-0
0AA00389B7
1} -
http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CABO16 - DPF: {74D05D43-3236-11D4-BDCD-0
0C04F9A3B6
1} (HouseCall Control) -
http://a840.g.akamai.net/7/840/537/2e529727a6ef04/housecall.antivirus.com/housecall/xscan53.cabO16 - DPF: {D27CDB6E-AE6D-11CF-96B8-4
4455354000
0} (Shockwave Flash Object) -
http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cabO16 - DPF: {D719897A-B07A-4C0C-AEA9-9
B663A28DFC
B} (iTunesDetector Class) -
http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cabFurthermore, I have downloaded the latest updates for Windows.
Does anyone have any suggestions?
Thanks in advance.
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