This problem keeps recurring: some PCs on our network get spyware/adware on them that just keeps coming back no matter what I do. I've done hijackthis numerous times (see log file below) and removed all of them that it recommends. MicroSoft spyware removal finds lots of spyware and says it has removed it, but the next sweep finds exactly the same stuff as before. Norton AV finds tons of spyware, too, but it just gives up and says it can't do anything about it. Programs I take out of startup in msconfig keep coming back. How can I keep this out for good? I'm fixin to get desperate!
Hijack this log:
Logfile of HijackThis v1.99.1
Scan saved at 12:24:01 PM, on 2/17/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon
.exe
C:\WINNT\system32\services
.exe
C:\WINNT\system32\lsass.ex
e
C:\WINNT\system32\svchost.
exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.
exe
C:\WINNT\System32\Ati2evxx
.exe
C:\WINNT\System32\svchost.
exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\system32\regsvc.e
xe
C:\WINNT\system32\MSTask.e
xe
C:\WINNT\system32\stisvc.e
xe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.ex
e
C:\WINNT\system32\mspmspsv
.exe
C:\WINNT\system32\svchost.
exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\atiptaxx
.exe
C:\Program Files\Dell\AccessDirect\da
dapp.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINNT\system32\ctfmon.e
xe
C:\WINNT\system32\prutqct.
exe
C:\WINNT\system32\prutqct.
exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Microsoft AntiSpyware\GIANTAntiSpywa
reMain.exe
C:\spyware tools\hijack this\HijackThis.exe
O2 - BHO: CControl Object - {3643ABC2-21BF-46B9-B230-F
247DB0C6FD
6} - C:\Program Files\E2G\IeBHOs.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-C
F10577473F
7} - c:\program files\google\googletoolbar
1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-F
ADC6B08487
2} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7
859DF00B1D
6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-0
09027A5CD4
F} - c:\program files\google\googletoolbar
1.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\da
dapp.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [antiware] C:\winnt\system32\elitedcp
32.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [prutqct] C:\WINNT\system32\prutqct.
exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmse
arch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmba
cklinks.ht
ml
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmca
che.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2
\Office10\
EXCEL.EXE/
3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmsi
milar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmtr
ans.html
O16 - DPF: {0878B424-1F95-4E26-B5AB-F
0D349D8965
0} -
http://download.bargain-buddy.net/download/bargain_buddy/cab/installer_MARKETING11.cabO16 - DPF: {644E432F-49D3-41A1-8DD5-E
099162EEEC
5} (Symantec RuFSI Utility Class) -
http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cabO23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\Ati2evxx
.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.
exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\System32\HPZipm12
.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMAN
T~1\SCRIPT
~1\SBServ.
exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.ex
e
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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