I am looking for a way to recover a lost password for Symantec Antivirus Server (Corporate, 8.1).
I have seen a few postings on here documenting different methods, some of them registry edits, but in some cases I have not been able to find the entries others say they have.
I also saw one posting saying to edit a registry value named 'ConsolePassword' to a certain value to reset the password to 'a' but I am hesitant to do this.
I did read there is a tool named 'iforgot.exe', but it is not included anywhere on the server or on any clients with the SAV client installed.
If anyone could tell me where I can get 'iforgot.exe' or has another solution please let me know! Our client does not have a support contract (although they are fully licensed) with Symantec so we have had a hard time getting help.
Thanks in advance.
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Hi vectorform
It does work - I've just tried it
navigate to HKEY_LOCAL_MACHINE/SOFTWAR
Right Click and select Export - save the registry export to a safe location as a safeguard
now locate the key ConsolePassword
Right Click and Delete
Close regedit
Open the SAV Console
Entery symantec as the password to expand the Server Group.
Don't forget to reset your Server Group Password
Barry
when you delete the key, you loose the group.
i tried that and there were no groups in the console. Tried changing the password, then running the discovery service, still no groups..
IF you are new to teh network with the lost password, you dont know whats supposed to be there so it might look OK, but the reality is that you just lost the groups..
at least in my case..
My tghought would be that as long at the HKEY_LOCAL_MACHINE/SOFTWAR
Right Click the Server Group
Select Configure Server Group Password
Enter the old password (now symantec)
Enter the New Password of your choice.
Confirm the New Password.
Click OK
Hope this helps
As a side issue 8.1's engine is now to old to be 100% against the latest threats I would suggest you upgrade. Even the latest AV Versions are having problems stopping a lot of malware.
Barry
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Answer for Membership
by: vectorformPosted on 2005-12-22 at 09:25:16ID: 15535555
Increased point value to 500 - I have found one source claiming it cannot be done because of a type of "secure encryption" used for Norton Corporate, but would like to confirm that.