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01.10.2006 at 04:25PM PST, ID: 21691784
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6.6

URGENT:  download.trojan has caused my computer not to boot up

Asked by bkloth in Windows Network Security

Tags: , ,

Last night I got a Norton Antivirus realtime protection message stating that it has found the download.trojan virus on my machine.  I followed the link to the Symantec webpage (URL below) detailing the steps to get rid of it.

Symantec webpage: http://securityresponse.symantec.com/avcenter/venc/data/download.trojan.html

Step 1) Disable System Restore (Windows Me/XP). >> DONE
Step 2) Update the virus definitions. >> DONE
Step 3) Restart the computer in Safe mode. >> I cannot boot up!!

Note that after running LiveUpate, Norton prompted me that I would have to restart my computer for some of the changes to take effect.  I was unsure whether restarting is Safe Mode would finish off the installation, but unfortunately I never got that far.  When my computer rebooted, the Dell BIOS screen came up with the BIOS progress bar and the option for me to press F2 to enter Setup or F12 to enter the Boot Menu (where I can pick Safe Mode).  I thought I would reboot in Regular Mode first to ensure the Norton installation finished, then reboot into Safe Mode.  However, when the BIOS progress bar reaches about 90%, it stops, and my computer has never finished booting.

I rebooted and tried pressing F12:  the message "Preparing one time Boot Menu" appeared, but the BIOS bar still stopped at 90%, and the boot menu never came up.

I rebooted and tried pressing F2:  the message "Preparing to enter Setup" appeared, but the BIOS bar still stopped at 90%, and the boot menu never came up.

I rebooted with my WinXP disc in the CD drive, but this had no effect--still hung up at 90% BIOS.

Finally I tried re-booting and pressing F8, but this did nothing, either.

Once the boot process is hung, if I leave the computer alone for a while (15-30 minutes, I think), it just turns off.

I have searched and searched but cannot find reference anywhere to anyone having the same problem.  Can anyone help me, please??  I am pulling my hair out over here!!!

Thanks so much in advance.

--BradStart Free Trial
[+][-]01.10.2006 at 05:02PM PST, ID: 15667247

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[+][-]01.11.2006 at 09:34AM PST, ID: 15672955

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[+][-]01.11.2006 at 04:53PM PST, ID: 15677683

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[+][-]01.13.2006 at 08:28PM PST, ID: 15698558

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Zone: Windows Network Security
Tags: boot, dell, one
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Solution Provided By: alwayssmiling
Participating Experts: 2
Solution Grade: A
 
 
[+][-]01.16.2006 at 09:03PM PST, ID: 15717147

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