Question

Repair of Windows Firewall after trojan/downloader infestation

Asked by: pjedmond

One of my customers has had a rather severe downloader/trojan infection, which included:

W32/Downloader.ADYT

As named by F-Prot AV:

http://www.f-prot.com/

It appears that this, *or* the trojan that it downloaded has disabled/messed up the firewall capability of the Windows XP Home Firewall.

Attempting to turn the Firewall on in the security centre gives the error:

We're sorry. The Security Centre could not turn on windows firewall. To try turning on the firewall yourself, go to Windows Frirewall in Control Panel.

On trying this, I get:

Due to an unidentified problem, Windows cannot display firewall settings. <OK>

I have tried using restore points, and this has not solved or altered the problem.

All suggestions on how to fix this are welcome!

(   (()
(`-' _\
 ''  ''

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2006-07-31 at 05:13:09ID21937474
Tags

windows

,

firewall

,

repair

Topic

Windows Network Security

Participating Experts
3
Points
0
Comments
10

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Trojans
    Can A trojan infect the MBR? If so will repartitioning get rid of it?
  2. Trojan Horses
    I've been running xp as administrator and left machine on line. How do I search for trojan horses?

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: Jay_Jay70Posted on 2006-07-31 at 05:22:48ID: 17214914

sounds like there is still malware running around your system.....other members are way better than me at nailing this stuff but heres a start

download hijack this
http://www.majorgeeks.com/download3155.html
 and post the logfile into here
http://www.hijackthis.de/

click analyze and then post the link here

download this
www.ewido.net and download the trial version

 

by: rpggamergirlPosted on 2006-07-31 at 06:27:19ID: 17215316

Letting us look at your hijackthis log is an excellent idea.

also try resetting windows firewall settings.
http://windowsxp.mvps.org/resetfwpol.htm

Try resetting the Windows Firewall by deleting the "WindowsFirewall" keys
Click Start, Run and type in;

regedit

press enter and navigate to the following locations:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\WindowsFirewall


exit regedit and restart.

 

by: pjedmondPosted on 2006-07-31 at 07:56:51ID: 17216021

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\WindowsFirewall

Neither exist.

I'm reasonably confident with the 'cleaning' of the system. The hijack this log comes up as fine with the analysis link above (with the exception that it tells me that I'm not running a firewall! I can account for every process that is shown using processexplorer from system internals. The particular downloader was only only added to the F-Prot database about 2 weeks ago, and I've been unable to find any additional info on it:(...other than it seems to have trashed the firewall!

Trying to run 'firewall.cpl' in the run command box also gave me:

Due to an unidentified problem, Windows cannot display firewall settings. <OK>

Also tried:

NETSH FIREWALL RESET

to no avail:(

(   (()
(`-' _\
 ''  ''







 

by: pjedmondPosted on 2006-07-31 at 08:15:18ID: 17216200

Have now tried replacing the WindowsFirewall keys and restarting.

Unfortunately still getting the same errors:(

(   (()
(`-' _\
 ''  ''

 

by: pjedmondPosted on 2006-07-31 at 08:22:17ID: 17216252

http://windowsxp.mvps.org/sharedaccess.htm

For my next effort!

(   (()
(`-' _\
 ''  ''

 

by: pjedmondPosted on 2006-07-31 at 08:24:35ID: 17216274

Now trying this:

http://www.techspot.com/vb/topic18437.html

(   (()
(`-' _\
 ''  ''

 

by: pjedmondPosted on 2006-07-31 at 08:36:32ID: 17216398

Phew - that was a little painful! Re-registering 2 dlls:

regsvr32 c:\windows\system32\atl.dll
and hit OK

Second:
regsvr32 c:\windows\system32\hnetcfg.dll
and Hit OK

after the merge of the registry settings, and reseting of firewall appears to have done the job!

Best value for money this client has every received - I cap my labour charges at £50, for non corporate customers - this problem took me almost 5 hours! Was getting very close to considering a re-install.

(   (()
(`-' _\
 ''  ''

 

by: Jay_Jay70Posted on 2006-07-31 at 17:43:17ID: 17220345

different times zones....you win!

 

by: ee_ai_constructPosted on 2006-08-06 at 11:30:27ID: 17259636

Closed, 250 points refunded.
ee_ai_construct
Community Support Moderator
replacement part #xm34

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...