Question

The Windows Genuine Advantage Notification (KB905474) would not install from Windows Update.

Asked by: jmattson30

Hi All,

I could not get the Windows Genuine Advantage Notification (KB905474) nor the Microsoft Office Compatability Pack Service Pack 2 (SP2), or Internet Explorer 8 for Windows XP to install.
I tried using regsvr32 to re-register some windows update files, doing a WindowsUpdateAgent30-x86.exe /wuforce and still no luck.

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Asked On
2009-05-19 at 13:27:44ID24422407
Topics

Windows Network Security

,

Windows XP Operating System

,

Operating Systems Miscellaneous

Participating Experts
5
Points
500
Comments
7

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Answers

 

by: jrathiPosted on 2009-05-19 at 13:30:08ID: 24426300

is your windows genuine? i have seen non genuine windows wont do any update

 

by: DelphineousPosted on 2009-05-19 at 13:33:59ID: 24426340

Some Malicious Softwares (Virus/Spyware) may cause this symptom, though usually doesn't permit updates to occur at all.  Consider rebooting into safe mode and running an AV scan and reviewing your startup items (Start Menu, Registry) for items that do not belong.

Combofix is my favorite tool for cleaning up malware:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

 

by: ElloDarkstarPosted on 2009-05-19 at 13:37:26ID: 24426386

I've seen a trojan that didn't block the update until it was actually being installed. I second the AV scan suggestion.

 

by: fuzzer123456Posted on 2009-05-19 at 16:08:58ID: 24427431

Ive had this happen on a clean machine before , i put it down to a dodgey service pack slipstream disk and went back to the original media and it worked fine.

was this a recent pc build? could be a problem with the install media.

 

by: jmattson30Posted on 2009-05-20 at 08:04:15ID: 24432697

Hi All,

Yes the Windows is Genuine, it was included with the new PC purchased from Dell.  There was a virus recently on this system.  It was a bloodhound virus.  I updated the pattern file and ran a scan and it appears to be clean now.  Do you have any other suggestions?

 

by: dstewartjrPosted on 2009-05-20 at 09:20:14ID: 24433563

 

by: jmattson30Posted on 2009-06-03 at 07:26:22ID: 31583228

Hi dstewartjr,

I haven't tried the dial-a-fix program yet but am sure it will work.  Thanks for the link for this application.  It may be useful for other problems as well.  Have a great day!

20120131-EE-VQP-002

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