Question

Cisco ASA 5505 factory reset - password problems

Asked by: kpturner

I have a Cisco 5505 which, for reasons I won't bore you with, I have had to do a factory reset on.  I did this from ASDM. When I did it, ASDM kindly asked me if I wanted the inside interface to remain at 10.2.0.3 (which is what I had configured it to anyway) rather than the default address on 192.168.1.1.  I accepted this option since it would mean that I could still see it on the LAN.  After the reboot, I went to https://10.2.0.3 and it prompted me for a user id and password.  The trouble is, it will not accept anything I try - not the user id and passwords I set up previously nor just blanks in both. I am completely stuffed.  I used to get to the CLI using putty but the device will not respond on port 22 anymore. I can ping it successfully on 10.2.0.3 but I cannot telnet to it.  What can I do (other than throw it out of the window and buy another one)?  

Thanks in advance.

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Asked On
2009-09-17 at 10:56:59ID24740798
Tags

Cisco

,

ASA 5505

,

Reset

,

Password

Topics

Cisco PIX Firewall

,

Networking Hardware Firewalls

,

Virtual Private Networking (VPN)

Participating Experts
2
Points
0
Comments
9

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Answers

 

by: leighyoungPosted on 2009-09-17 at 11:00:44ID: 25359054

use Cisco as the password (with capital C)

 

by: kpturnerPosted on 2009-09-17 at 11:02:28ID: 25359070

What should I put in the user id?

 

by: leighyoungPosted on 2009-09-17 at 11:05:53ID: 25359101

Use a console cable for serial interaction.  9600 8 none 1 xon/xoff

Password should be cisco or Cisco

 

by: leighyoungPosted on 2009-09-17 at 11:06:09ID: 25359107

no user id - blank

 

by: ikalmarPosted on 2009-09-17 at 11:07:37ID: 25359123

hi,

better way to use console cable and use it:

ena
password Cisco

and program the new config....

 

by: kpturnerPosted on 2009-09-17 at 11:12:06ID: 25359157

I have a backup of my original config that I really want to restore later on. However, before doing so, I want to get the original factory configuration back and save it also.   I have zero chance of configuring it from a CLI because I am not familiar with the commands - I just want to get into ASDM in the default factory config.

If I use the console cable and use "ena" "password Cisco" will I then be able to use ASDM or are there more commands required first?

 

by: ikalmarPosted on 2009-09-17 at 11:25:37ID: 25359293

 

by: kpturnerPosted on 2009-09-17 at 13:16:03ID: 25360529

When I start up the console it wants me to log in - which takes me back to my original problem. I don't know the user id and/or password. A blank user name and with a password of "Cisco" or "cisco" doesn't work unfortunately, and nor does leaving both blank.  Eventually I managed to reset the password (which worked in ASDM with a blank user id) by following this:
http://ezinearticles.com/?Password-Recovery-on-the-Cisco-ASA-Security-Appliance&id=664795

Thanks for you help though.

 

by: ikalmarPosted on 2009-09-19 at 11:54:17ID: 25374041

it seems that you missed something, please reset that the link said, and type ENA after leave te password blank, and Enter, and it will be workng!!!

20120131-EE-VQP-002

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