Question

Internal website access from VPN client is very slow

Asked by: eidpassport

Problem:
This problem surfaced after changing ISPs  no other changes were made to the ASA, other than ISP-specific changes. When connecting to an internal website from a VPN client, the website eventually connects but can take up to 10 minutes before a page loads.  There is no problem accessing the internal website from the LAN. It only happens when remote users attempt to access the site through the VPN. It worked prior to the changeover in ISPs.

Troubleshooting:
While trying to connect we can see connections being built to external IP addresses (port 80), but then they timeout after 30 seconds.  After 10 minutes there are 5 Deny TCP (no connection) from <Client IP>/1706 to <Web Server IP>/443 flags ACK  on interface Internet and then new connections are built and the webpage loads.  Somewhere during the 10 minute period we might see a Teardown TCP connection 30867753 for Internet:<Client IP>/1706 to Internet:<Web Server IP>/443 duration 0:03:33 bytes 66182 TCP Reset-O

Initial connection built:
Built inbound TCP connection 30867753 for Internet: <Client IP>/1706 (<Web Server IP>/1706) to Internet: <Web Server IP>/443

After 3min 33seconds:
Teardown TCP connection 30867753 for Internet: <Client IP>/1706 to Internet: <Web Server IP>/443 duration 0:03:33 bytes 66182 TCP Reset-O

After about 10 minutes total:
Deny TCP (no connection) from <Client IP>/1706 to <Web Server IP>/443 flags ACK  on interface Internet
Deny TCP (no connection) from <Client IP>/1706 to <Web Server IP>/443 flags ACK  on interface Internet
Deny TCP (no connection) from <Client IP>/1706 to <Web Server IP>/443 flags ACK  on interface Internet
Deny TCP (no connection) from <Client IP>/1706 to <Web Server IP>/443 flags ACK  on interface Internet
Deny TCP (no connection) from <Client IP>/1706 to <Web Server IP>/443 flags ACK  on interface Internet
Built inbound TCP connection 30878399 for Internet:<Client IP>/1709 (<Client IP>/1709) to Internet:<Web Server IP>/443 (<Web Server IP>/443)
Built inbound TCP connection 30878401 for Internet:<Client IP>/1710 (<Client IP>/1710) to Internet:<Web Server IP>/443 (<Web Server IP>/443)
Built inbound UDP connection 30878403 for Internet:<Client IP>/51650 (<Client IP>/51650) to Inside:<DNS Server IP>/53 (<DNS Server IP>/53)
Built inbound UDP connection 30878404 for Internet:<Client IP>/51650 (<Client IP>/51650) to Inside:<2nd DNS Server IP>/53 (<2nd DNS Server IP>/53)
Built inbound UDP connection 30878405 for Internet:<Client IP>/65530 (<Client IP>/65530) to Inside:<DNS Server IP>/53 (<DNS Server IP>/53)
Built inbound UDP connection 30878406 for Internet:<Client IP>/137 (<Client IP>/137) to Internet:<Client Broadcast IP>/137 (<Client Broadcast IP>/137)
Built inbound UDP connection 30878407 for Internet:<Client IP>/65530 (<Client IP>/65530) to Inside:<2nd DNS Server IP>/53 (<2nd DNS Server IP>/53)
Teardown UDP connection 30878403 for Internet:<Client IP>/51650 to Inside:<DNS Server IP>/53 duration 0:00:00 bytes 44
Teardown UDP connection 30878404 for Internet:<Client IP>/51650 to Inside:<2nd DNS Server IP>/53 duration 0:00:00 bytes 44
Teardown UDP connection 30878405 for Internet:<Client IP>/65530 to Inside:<DNS Server IP>/53 duration 0:00:00 bytes 44
Teardown UDP connection 30878407 for Internet:<Client IP>/65530 to Inside:<2nd DNS Server IP>/53 duration 0:00:00 bytes 44

Hardware/Software:
We have two ASA 5500 series Cisco Pix/Firewalls connected via L2L VPN.  VPN Clients connect to the ASA at HQ and the Web Server is hosted behind the other ASA at the offsite Datacenter.  Client computers are running Cisco VPN Client 5.0 on Windows XP.

Additional Information:
One of the changes that may have affected this process is that we had changed ISPs and our public IP address to the ASA at HQ about the time we started experiencing these symptoms.  I dont believe that there was any configuration changes made to the ASA during that process that might have caused this effect.  Everything else is working as expected (L2L connections, all other VPN Client traffic, etc.) and the website does come up eventually, so it is not like the communication is being blocked.

Conclusion:
Any ideas why were getting the TCP Reset-O and why it takes 10 minutes to receive the Deny TCP (no connection) and then a new connection created so that the webpage will load?

Is there a way to deny built connections to public IP addresses from the VPN Client network, since they are timing out anyways (Ive tried adding ACEs to the access-group xxx in interface internet)?
Built inbound TCP connection 30868057 for Internet:<Client IP>/1707 (<Client IP>/1707) to Internet:208.111.162.31/80
 Teardown TCP connection 30868057 for Internet:<Client IP>/1707 to Internet:208.111.162.31/80 duration 0:00:30 bytes 0 SYN Timeout

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Asked On
2009-10-09 at 14:48:53ID24800729
Topics

Cisco PIX Firewall

,

Virtual Private Networking (VPN)

Participating Experts
2
Points
0
Comments
6

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Answers

 

by: lrmoorePosted on 2009-10-09 at 18:12:44ID: 25540195

Do you have split tunneling enabled for the VPN clients?

 

by: eidpassportPosted on 2009-10-12 at 11:10:12ID: 25553540

No, by design.  We do not want them to have internet access while connected to the VPN.  

We'd like to "deny" connections to public IP addresses/websites for the VPN client network as well.  As described above, the ASA is "building" outside connections but they time out...we'd like to "deny" these connections from being built from the start.

 

by: apd32123Posted on 2009-10-12 at 19:50:36ID: 25556644

Can you post sanitized configs?  Are you inspecting HTTP by any chance?

 

by: eidpassportPosted on 2009-10-13 at 09:46:00ID: 25561774

Not inspecting HTTP (that I can tell)...

class-map ssm-cmap
 match access-list divert2ssm
class-map inspection_default
 match default-inspection-traffic
!
!
policy-map ssm-pmap
 class ssm-cmap
  ips promiscuous fail-open
policy-map type inspect dns migrated_dns_map_1
 parameters
  message-length maximum 512
policy-map global_policy
 class inspection_default
  inspect dns migrated_dns_map_1
  inspect ftp
  inspect h323 h225
  inspect h323 ras
  inspect rsh
  inspect rtsp
  inspect sqlnet
  inspect skinny
  inspect sunrpc
  inspect xdmcp
  inspect sip
  inspect netbios
  inspect tftp
  inspect pptp

Here is the VPN group-policy:

group-policy DfltGrpPolicy attributes
 banner none
 wins-server none
 dns-server value <Internal DNS1 DNS2>
 dhcp-network-scope none
 vpn-access-hours none
 vpn-simultaneous-logins 3
 vpn-idle-timeout 30
 vpn-session-timeout none
 vpn-filter none
 vpn-tunnel-protocol IPSec webvpn
 password-storage disable
 ip-comp enable
 re-xauth disable
 group-lock none
 pfs disable
 ipsec-udp disable
 ipsec-udp-port 10000
 split-tunnel-policy tunnelall
 split-tunnel-network-list none
 default-domain value <Our Domain>
 split-dns none
 intercept-dhcp 255.255.255.255 disable
 secure-unit-authentication disable
 user-authentication disable
 user-authentication-idle-timeout 30
 ip-phone-bypass disable
 leap-bypass disable
 nem disable
 backup-servers keep-client-config
 msie-proxy server none
 msie-proxy method no-modify
 msie-proxy except-list none
 msie-proxy local-bypass disable
 nac disable
 nac-sq-period 300
 nac-reval-period 36000
 nac-default-acl none
 address-pools none
 smartcard-removal-disconnect enable
 client-firewall none
 client-access-rule none
 webvpn
  functions url-entry
  html-content-filter none
  homepage none
  keep-alive-ignore 4
  http-comp gzip
  filter none
  url-list none
  customization value DfltCustomization
  port-forward none
  port-forward-name value Application Access
  sso-server none
  deny-message value Login was successful, but because certain criteria have not been met or due to some specific group policy, you do not have permission to use any of the VPN features. Contact your IT administrator for more information
  svc none
  svc keep-installer installed
  svc keepalive none
  svc rekey time none
  svc rekey method none
  svc dpd-interval client none
  svc dpd-interval gateway none
  svc compression deflate

Which configs would you like to see?

 

by: apd32123Posted on 2009-10-13 at 09:53:31ID: 25561846

Depending on the config you shouldn't be getting these connections outbound unless you are natting the outbound connections when using the VPN client.  If you don't want people to even resolve addresses you could use a DNS server that only resolves internally.

 

by: eidpassportPosted on 2010-02-04 at 10:00:23ID: 26487673

We ended up doing a work around as we couldn't find a solution to the initial issue.  The work around was to implement a proxy server, that has access to our secure website, that the VPN clients could access through.

20120131-EE-VQP-002

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