Question

How do I get my Watchguard VPN clients to see the two distinct networks attached to my trusted interfaces? They can only access the one.

Asked by: GreatSlaveIT

Ok, here is the scenario...

I have a fully functioning IPSEC VPN on my Firebox Core x750e that has been working great for a couple years - However, I have now been tasked to connect our sister company's network to our network to streamline our IT services.  Everything has worked out great so far - through a MAN connection, I was able to connect our sister company's network to an interface on the Firebox and set that interface as the default gateway for their network. Communication between the networks is working beautifully.

Now the key to finishing the job is to allow our VPN clients access to our sister company's network as well as our own.  Currently when they log in, they can only see our 10.X.X.X network.  Our sister company's network is 192.168.X.X.....

In the Policy Manager for the Firebox, I set the mobile vpn settings for IPSEC to allow access to 192.168.131.0/24 in the "Allowed Resources" area.  Also, on the VPN client software (Watchguard Mobile VPN for IPSEC) I added the 192.168.131.0/24 network to the "Remote Networks" section of the profile.  There seems to be something I am missing, because no matter what I do I can't ping any device on the 192.168.131.0 network.

At first I thought maybe it was a policy denying access, but I've tried seemingly everything to allow the traffic through.  Interestingly, as I said, communication between the networks is fine when not connected through the VPN.

Please help! :)

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-09-08 at 07:31:18ID24714942
Tags

watchguard

,

vpn

,

ipsec

,

core

,

x750e

,

remote networks

,

access

,

subnet

,

trusted interface

,

gateway

Topics

Watchguard Firewall

,

Virtual Private Networking (VPN)

,

IPSec Security Protocol

Participating Experts
1
Points
500
Comments
13

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Watchguard VPN
    I am using a Watchguard X700 firewall. I have set up several mobile users on the VPN. The VPN works fine, as long as I want to look at one particular subnet on the network. Right now when I come into the firewall I can then VNC to anything on the 172.16.xxx.xxx network. ...
  2. Cisco VPN Client to Watchguard firebox 700
    Hello. Is it possible to use a Cisco VPN Client to connect to a Watchguard firebox 700? Regards Daniel
  3. Macintosh/Linux IPSec VPN WatchGuard Firebox
    I have successfully been able to get a VPN working using the MUVPN client with IPSec. Now there is a new problem, our graphics people use Mac and our developers use Linux. Watchguard's IPsec client is only for Windows. I have tried IPSecuritas but I can't get it to connect...
  4. VPN with WatchGuard
    I have problem with make a VPN connection with WatchGuard Mobile VPN either from my laptop or my PDA (Windows Mobile based). I haven't found any solutions for this since now. I have try also to forward the PPTP and IPsec VPN to my SBS Server, but I also cannot make those wind...
  5. Watchguard Mobile User VPN in windows 7?
    Hello, is it possible to get windows mobile user vpn working in windows 7 (64bit)? When I try to install the previous vista (x64) Watchguard client software, I receive an error while installing the virtual network card. When I install it in compatiblity mode (win vista sp2)...
  6. Watchguard Mobile VPN 10.04 compatabile with Windo…
    Watchguard Mobile VPN 10.04 compatabile with Windows 7?

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: jmlambPosted on 2009-09-08 at 09:27:57ID: 25283513

What firmware version are you using on the 750?

 

by: GreatSlaveITPosted on 2009-09-08 at 10:44:30ID: 25284289

The firmware is XTM 11

 

by: jmlambPosted on 2009-09-08 at 12:12:52ID: 25285125

Give this a try: add an Any rule where the From is Firebox and the To is 192.168.131.0/24. If that works, you can tighten the rule down by only allowing specific ports, if you want. If it doesn't work, check Traffic Monitor while you're trying to access the 192 network for any deny messages.

 

by: GreatSlaveITPosted on 2009-09-08 at 13:29:03ID: 25285846

Tried and no luck.  

Checked out the traffic monitor while attempting to ping.  The only messages that are related to the IP of the VPN client are these:

2009-09-08 14:44:55 Allow 10.247.131.232 10.247.131.5 dns/udp 64702 53 0-External 1-Trusted Allowed 62 127 (Great Slave IPSEC-Any.in-00)  proc_id="firewall" rc="100" src_user="Jeff_Denomme@Firebox-DB"       Traffic

2009-09-08 14:47:42 Allow 10.247.131.232 10.247.131.5 netbios-ns/udp 137 137 0-External 1-Trusted Allowed 78 127 (Great Slave IPSEC-Any.in-00)  proc_id="firewall" rc="100" src_user="Jeff_Denomme@Firebox-DB"       Traffic

It doesn't look like this is even related to the ping request.  .5 is our DNS server

 

by: jmlambPosted on 2009-09-08 at 13:51:42ID: 25286031

I forgot in 11 they moved handling of muvpn traffic to the external interface. Let's try this (delete the previous rule if it's still there): add Any rule where From is <netrange of muvpn clients> and To is 2-Trusted (that's assuming the 192 network is aliased to 2-Trusted. Otherwise use 192.168.131.0/24.).

 

by: GreatSlaveITPosted on 2009-09-08 at 15:06:28ID: 25286573

Hmm, still no luck.  Is there more that might need to be done in the settings for the muvpn?  Seems like I've exhausted all the possible policy settings (However, I am not sure about this and am open to any suggestions!)

 

by: GreatSlaveITPosted on 2009-09-08 at 15:19:17ID: 25286641

I just noticed the tab in the policy manager labelled "Mobile VPN with IPSec", so I changed the existing Any policy to include access to the remote network 192.168.131.0/24........... Saved it and tried pinging the network again with no luck.

This is frustrating! ;)

 

by: jmlambPosted on 2009-09-08 at 16:41:01ID: 25287133

Does traffic monitor provide any additional information after updating the muvpn policy?

 

by: GreatSlaveITPosted on 2009-09-08 at 19:09:29ID: 25287787

This is what is shown after updating the policy manager:

2009-09-08 20:26:59 sessiond Management user admin from 10.247.131.27 logged in id="3E00-0002"       Event
2009-09-08 20:27:00 Deny 10.247.131.84 140.90.113.200 http/tcp 4894 80 1-Trusted Firebox tcp syn checking failed 40 128 (Internal Policy)  proc_id="firewall" rc="101" tcp_info="offset 5 AF 1142210966 win 47869"       Traffic
2009-09-08 20:27:02 configd SYNC configd_pushnewfile: "/pending/config.2740.9.cfg" OK, sending notifications        Event
2009-09-08 20:27:02 sslvpn Result received on ipc socket:         Event
2009-09-08 20:27:02 sessiond Management user admin from 10.247.131.27 logged out id="3E00-0004"       Event
2009-09-08 20:27:03 pptp dd_client state dd_client_config_change        Event

 

by: jmlambPosted on 2009-09-10 at 13:20:34ID: 25303872

Sorry for the delay. I actually started working a similar issue yesterday for a customer. I'll let you know what I find.

 

by: GreatSlaveITPosted on 2009-09-10 at 13:25:07ID: 25303900

Please do!  I am still at a loss.  To work around the problem I created two separate VPNs for each network and gave users access to the one that is most relevant to them.  However, I would ideally like to make both networks accessible through the one VPN.

 

by: jmlambPosted on 2009-09-11 at 12:33:35ID: 25312758

In your policy on the Mobile VPN with IPSec tab, what do you currently have listed under allowed resources? In a configuration that is working, I have Any-External and 0.0.0.0/0 listed.

 

by: GreatSlaveITPosted on 2009-09-11 at 13:11:47ID: 31626087

Awesome!  Thank you!!  Works perfectly.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...