asked on

Unable to install Cisco VPN Client - Deterministic Network Enhancer

Client OS: WinXP SP2
[Potential] Conflicting Software: ZoneAlarm, Blue Coat ProxyClient, VMware Workstation and Sprint WWAN Connection Mgr.

I first attempted to upgrade my Cisco VPN Client 4.x with this version and then I uninstalled 4.x and tried a clean install several times. Every time I get the error below and the installer rolls-back....!!?

Event Type:      Error
Event Source:      MsiInstaller
Event Category:      None
Event ID:      10005
Date:            10/2/2008
Time:            6:05:21 PM
User:            WATERFRONTCOMM\lseeman
Computer:      LCS-X60
Description:
Product: Cisco Systems VPN Client 5.0.04.0300 -- Error 27848. Deterministic Network Enhancer installation requires a reboot first, to free locked resources. Please run this install again after restarting the computer.

I have tried the article here w/o any luck: http://www.tek-tips.com/viewthread.cfm?qid=1466898&page=1

Anyone have any ideas??

lseeman

ASKER

I have tried the following so far w/o luck:

1. Disabled/stopped ZoneAlarm before install
2. Stopped all VMware Wrkstn services before install
3. Disconnected & ejected WWAN card before install

All return the same error above

lseeman

ASKER

I am looking at this article right now:
http://www.citrix.com/lang/English/lp/lp_1680845.asp

I'll update this accordingly.

lseeman

ASKER

No luck!!!

lseeman

ASKER

Does anyone has any possible solutions for this?

lseeman

ASKER

Attached is a screenshot of the error I get when trying to install the Cisco VPN client or the DNE udpdate file:
dne.GIF

lseeman

ASKER

I am looking at this possible solution now:
http://forums.techguy.org/windows-nt-2000-xp/335147-solved-truevector-driver-driver-install.html

lseeman

ASKER

Still no luck...!

Any advice

Rob Williams

One thought; Do you have any other VPN clients installed on the same machine such as SafeNet, ProSafe, Netscreen, or globalVPN. These can cause that error. Many VPN clients will not "play well together" on the same machine.

lseeman

ASKER

No, the only security related apps I have are:
1. ZoneAlarm ISS
2. Blue Coat ProxyClient

Ive tried to shutting down ZA and also uninstalling it before the Cisco VPN install, but no cigar. However, I have NOT tried removing the BlueCoat ProxyClient yet.....

What do you think?

Rob Williams

I am not familiar with Blue Coat but I am doubtful either would prevent installation, though they can affect connectivity afterward.

dpk_wal

As you have windows XP; it would have system restore enabled by enabled and the system would have created restore points. Can you first create a restore point [so we can restore the system to the current state if needed] and then try restoring the system to a date before you started the uninstall/install process of the VPN client.

Now you can stop/uninstall any software which you think is/are/might be interrupting with the Cisco client.

Thank you.

ASKER CERTIFIED SOLUTION