Question

How do I keep Norton 360 from blocking my Remote Desktop Access?

Asked by: Mowery

How do I keep Norton 360 from blocking my Remote Desktop Access?

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Asked On
2009-08-28 at 06:00:01ID24689598
Tags

Norton 360

Topics

Network Software Firewalls

,

Consumer Firewalls

,

Network Security

,

Remote Desktop/Terminal Services

,

Windows Network Security

Participating Experts
3
Points
500
Comments
9

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Answers

 

by: MoweryPosted on 2009-08-31 at 14:00:35ID: 25226517

Nothing has been helpful. Bad investment of my time so far.

 

by: r-kPosted on 2009-08-31 at 16:16:54ID: 25227386

I'm not sure how much I can help, as I don't have Norton 360 (or PCAnywhere) myself, but will give it a try:

Are you trying to connect to your desktop (where Norton 360 is installed) from another PC using PCAnywhere?

If you are unable to connect, it could be the Norton firewall, or it could be something else as well (such as the router firewall/settings, or the Windows firewall.

The first thing I would try is to disable the Norton Firewall, and see if that lets you connect. If it does, then you need to reenable the firewall, and open specific ports.

This link explains how to open specific ports in Norton 360:
http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=7763

The specific ports you need to open for PCAnywhere depend on the version, check this link:
http://www.nthelp.com/NT6/pcanywhere_ip_port_usage.htm

Please post back with clarification if I misunderstood your question.

 

by: bbaoPosted on 2009-08-31 at 23:23:03ID: 25228937

agree with r-k.

additionally, make sure there is no other network level difficulties that probably blocking the access as well. if the two computers are all in the same subnet, you may try to PING the RDP server and see if it is logged in ARP -A cache. if you can see it in the cache,  the network should be fine.

hope it helps,
bbao

 

by: RobWillPosted on 2009-09-01 at 06:12:54ID: 25231181

Another Norton thread that may be of help.
http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=8054
When you create the exception if you are connecting from the internet make sure you allow connecting from all subnets, by default it will only allow the local subnet.

20120131-EE-VQP-002

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