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5.0

Keeps saying "some program using it". How to delete??

Asked by letsk77 in Networking Security Vulnerabilities

Tags: delete

My XP Pro PC have a file named "dllav.dll" located at C:\Windows\msagent. This file was infected by adware, and causing popups. Very annoying. When I goes to this "msagent" folder and try to delete it, it keeps saying "Cannot delete dllav: It is being used by another person or program. Close any programs that might be using the file and try again"

I have tried go to Safe Mode, but still cannot. Tried in Safe Mode with command prompt, type "del c:\windows\msagent\dllav.dll, also cannot (same message). Try to use notepad to create something, and save at this location with same name hoping to replaced it and delete, but it won't allow me to save.

Some experts please help me to delete this file!! By the way, is there any way I can check what program is using this stupid file? And anyone know what is the folder msagent for?? Is it related to microsoft office?
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About this solution

Zone: Networking Security Vulnerabilities
Tags: delete
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Solution Provided By: r-k
Participating Experts: 4
Solution Grade: A
 
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