Do not use on any
shared computer
August 29, 2008 08:08pm pdt
 
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Attachment Details

Is GoToAssist 8.0.0.480 & URL Assistant Spyware?

Tags: ???, GoToAssist 8.0.0.480 & URL Assistant, 8.0.0.480
I have found these 2 program in add/remove are they usefull or harmfull can remove with no programs?
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Question Stats
Zone: Security
Question Asked By: beocom2500
Solution Provided By: jhyiesla
Participating Experts: 2
Solution Grade: A
Views: 158
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[+][-]Accepted Solution by jhyiesla
Accepted Solution by jhyiesla:

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Comment by rickb928
GoToAssist is provided by Citrix, not the 'GoToMyPC people'.  

GoToAssist requires the remote user to accept the incoming application, permit it to install, and only then does a uaser at the other end gain access to the machine.  GTA does permit file transfers.

A typical GTA installation will require the support provider to generate a specific URL with an embedded code, and send that to the remote user.  They then click on the link, and the support provider can choose to attach remotely and view the screen, send files, or chat with the user in a window.  These URLsgenerally expire in 10 minutes, though this is probably configurable.

It is not spyware,  and Citrix makes a point of the most important (to me) features:  The application disappears completely from the PC, and the session must be initiated by the remote user accepting the app and permitting the session.

We are trialing ti here, and so far so good.  But it is not spyware.

I'm reading reports that URL Assistant is bundled with Dell PCs and is known to be 'Dell crapware' and difficult to uninstall.

rick

 
 
Comment by beocom2500
This pc is my fathers Dell pc purchase almost 1.5 year ago.

I remember last my father had problem with his Dell multi printer the Dell tecnical support send him  this software to him in a email or he was advice to download it from the local Dell office website.
 
 
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