thank for the help.
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virus has administrator locked out
I have a Dell Inspiron 6400 laptop that has a virus. It is trying to load "Advanced Virus Scan". I ran two fixes, but now the administrator account desktop is gone and as guest, I have no authority to do anything. Can someone please help?
when I try safe mode, it blue screens with the following:
STOP: 0x0000007B (0xF7964524,0xc0000034,0x0
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by: greyknight17Posted on 2009-09-06 at 10:28:05ID: 25270726
What do you mean the administrator account desktop is gone? Can you still login? If so, you can hit Ctrl+Alt+Del to bring up the Task Manager and work from there instead. It should still allow you to run programs and also the command prompt if necessary.
What you need to try running is Malwarebytes'. You can get this from another computer and put it to a CD since your USB drives is not recognized (or is that just applying for the Guest account?):
Download Malwarebytes ' Anti-Malware at http://www.besttechie.net/
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Full Scan, then click Scan.
* The scan may take some time to finish, so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to restart (see Extra Note below).
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy & paste the entire report into your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.