Question

Trojan.pws.kates.a infection--Please Help

Asked by: VTE_TECH

I am trying to assist a friend who has a virus named "trojan.pws.kates.a".  He runs BitDefender.  Apparently, He deleted the quarentine files that contained the specifics of the infection, but it keeps "popping up".  Does anyone have any experience/suggestions for getting rid of this infection?  Thanks.

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Asked On
2009-10-23 at 07:56:15ID24838125
Tags

Virus

,

Trojan

,

Kates

Topics

Networking Security Vulnerabilities

,

Latest Threats

Participating Experts
4
Points
500
Comments
7

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Answers

 

by: optomaPosted on 2009-10-23 at 08:58:06ID: 25645681

Have you tried scanning with malwarebytes?
Malwarebytes http://www.malwarebytes.org/mbam-download.php

If that dosn't work try scanning that system with this live cd:
Kaspersky live cd http://devbuilds.kaspersky-labs.com/devbuilds/RescueDisk/

--It is in iso/image format so you will have to burn it to a cd.
--Once the cd is created, boot the infected machine to that cd and scan your system
NB-Update the virus database in live cd before scanning.



Also, do you have your installation media?
If so you may have to do a repair installation afterwards, depending on what infected files are removed:
http://michaelstevenstech.com/XPrepairinstall.htm

 

by: JeremySBrownPosted on 2009-10-23 at 09:46:00ID: 25646147

Run a temporary file remover...CCleaner is a good one and it's free.
http://www.ccleaner.com/

Download Combofix by sUBs.
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Before running Combofix, temporary disable any firewall(s) shield(s) ect...to prevent any conflicts with Combofix. After Combofix is done scanning, it will create a log, for futher instructions, save and paste the results by Attach File, or by Code Snippet so other experts can take a look at it. Once after the log looks clean, you may enable your firewall(s) shield(s) ect. Combofix will disconnect your machine from the Internet. Your Internet connection will be automatically restored just before Combofix completes its scan. If Combofix runs into problems, your Internet connection can be manually restored by restarting your machine.

You'll might need to rename the file before saving to your desktop so it will not be blocked.

Please note: Don't run Combofix in Safe Mode.

 

by: PhateonPosted on 2009-10-26 at 09:23:13ID: 25663887

Check for the event logs and find the location of the infected file. This can help you further.

 

by: SpaceyavinPosted on 2009-10-28 at 11:27:15ID: 25686576

 

by: VTE_TECHPosted on 2009-11-01 at 17:32:32ID: 31645039

Problem resolved.  Thanks for the help!

 

by: optomaPosted on 2009-11-02 at 00:23:07ID: 25717727

no prob!

 

by: VTE_TECHPosted on 2009-11-02 at 05:54:53ID: 25719248

We worked through the first two posts and the issue was resolved.  Thanks to everyone for all of the posts.

20120131-EE-VQP-002

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