My client does not know the master (management console) password for Trend Micro office scan which is part of Client Server Messaging Suite. Previous network adminstrator did not record it or provide it to client. Currently we have a virus outbreak alert, and I can not log onto the office scan management console to see what is going on. Does anybody have any suggestions to reset the password or otherwise logon? (e.g. change this registry setting to set blank password)?
I am not sure what version officecan it is, because can't logon and see. I know the Client Server Messaging Suite was purchased and in stalled around 12 months ago (the scanmail component version is 6, and the server protect component version is 5.58)
This is my first post to experts exchange - hope I am following the rules. I have checked Trend micro support/knowledge base and this site for solution, but can't find.
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