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Internet Explorer "contained a file and was deleted"

I am investigating a number of occurrences where a User receives "contained a virus and was deleted" when using Internet Explorer 10, but when I downgrade to IE8 no issues.

The file looks to complete but then "Security Scan" runs and receive this message.

I have tested:
Logging on as another User on computer but same issue
Running multiple virus and malware scans
Disabled all Startup items

Computers run Trend Micro Worry-Free Business Security.

I have seen a lot of posts about AVG causing an issue or perhaps various regkeys but nothing matches.

Please help - answer can not be to use another browser as we have applications that rely on IE.

ASKER CERTIFIED SOLUTION

Andrej Pirman

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Flipp

ASKER

Thanks Labsy. So I checked out Windows Defender and when searching for it, it shows it in the list of files but no icon (os castle) or service present?? So therefore I am unable to open Windows Defender to disable .... any ideas?

Flipp

ASKER

Just ran a sfc and unable to complete ... checked /cbs/cbs.log and there is mention of Windows Defender.
For now customer is ok with IE10 not being used, and has Firefox/Chrome as backup but will use IE8 in mean time.
If anyone has a more permanent solution a part from re-image I would love to hear about it :)

SOLUTION

Andrej Pirman

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Flipp

ASKER

GENIUS!

This resolved the issue with Windows Defender and IE10.

Andrej Pirman

Me glad to see you happy :)

Flipp

ASKER

It is also worth mentioning that the original cause of Windows Defender becoming corrupt was a series of Trojans which were cleaned using Trend Micro, but left system in this state.
At the time the User was experiencing the issue with downloading files across all browsers.

Internet Explorer &quot;contained a file and was deleted&quot;

Internet Explorer "contained a file and was deleted"