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cryptowall trojan horse

One of my computers has the crypto wall Trojan horse. What is the best way to remove this? Keep in mind that I have not responded to these ransom ware folks to obtain their magic password to decrypt my files. Also, what is the best anti virus software to avoid getting this infection in the future?
thanks,
capreol

John

Almost any modern antivirus program will clean up the infection to a certain extent. I suggest you try Malwarebytes in addition to your own suite. In any case, you likely cannot your documents back and must restore them from backup after you have cleaned up the infected machine.

rindi

Never use an account with administrative rights when using your PC. Keep UAC enabled. Make sure your OS and AV tools are always fully updated. Don't open mail attachments or files on websites you don't know. Don't map network shares to drive-letters. Regularly backup your system, and rotate to different backup media.

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Michael Best

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btan

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Richard Christensen

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Thanks for your help. I worked on this computer for approximately 5 hours to no avail. I used Malwarebytes Antimalware in safe mode...did not get rid of it. I tried to download, install and run AVG and also C Cleaner. The Trojan horse Crypto Wall prevented me from installing and running AVG and C Cleaner. I was able to recover some of the files on the computer but was unable to recover many other files. One thing that should be mentioned is that during this ordeal the task manager was showing 100% CPU usage and that made it extremely difficult to work with the computer. My guess is that the Crypto Wall had a lot to do with that. This is one nasty piece of work!
thanks,
capreol