<div>
thanks a lot! Looks like a good plugin to use, cheaper than all the rest and has all the functionality that I need.
</div>


thanks a lot! Looks like a good plugin to use, cheaper than all the rest and has all the functionality that I need.

<div>
<div class="content wysiwyg-content">
In our office we run tech support operations and are currently starting a re-vamp of our database.<br />
<br />
Our plan is to create a ticketing system where one admin appoints &quot;outstanding&quot; tickets to technicians through an admin interface. <br />
<br />
To achieve the greatest level of flexibility in the creation of tickets, we want to set up an email address on our domain (techservice@ or similar) that when emailed to, creates a record in filemaker where the from, subject, text, time are all captured in a new record.<br />
<br />
I have seen such solutions as mondomail and 360works email and wanted to see if there are any suggestions or stories with those plugins in regards to this operation/application, or any alternative methods you can think of (IE php/mysql or ODBC integration)<br />
<br />
Thoughts from you guys?
</div>
</div>


In our office we run tech support operations and are currently starting a re-vamp of our database.

Our plan is to create a ticketing system where one admin appoints "outstanding" tickets to technicians through an admin interface. 

To achieve the greatest level of flexibility in the creation of tickets, we want to set up an email address on our domain (techservice@ or similar) that when emailed to, creates a record in filemaker where the from, subject, text, time are all captured in a new record.

I have seen such solutions as mondomail and 360works email and wanted to see if there are any suggestions or stories with those plugins in regards to this operation/application, or any alternative methods you can think of (IE php/mysql or ODBC integration)

Thoughts from you guys?

Generating record from incoming email directly in filemaker?

FileMaker Pro is a cross-platform relational database application that integrates a database engine with a graphical user interface (GUI) and security features, allowing users to modify the database by dragging new elements into layouts, screens, or forms. FileMaker evolved from a DOS application, but since 1992 has been available for Microsoft Windows and Mac OS, and can be used in a cross-platform environment.

FileMaker Pro

Programs written for the Apple operating systems are distinguished from software created for other operating systems in that it must be approved by Apple for use on its devices, whether it is from Apple (Final Cut, iWork, Keynote, Logic Pro and GarageBand are popular titles), or is a third party application from Parallels, Nuance, Microsoft and Amazon, among many others.