Look at SysAid, www.sysaid.com
It's free up to a certain usage/number of admins. Includes ticket tracking and knowledge base. We used it here for a while, it worked out quite well.
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Question
Support Ticket Freeware (or low cost) ?
Does anyone know of freeware
(or low cost software) that does
something like the following since
I would like my employees to be able
to post issues via our Intranet ?
1.jpg = user logs in
2a.jpg = user sees list of all tickets,
including "# of Available Tickets"
they can still use
2b.jpg = user scrolls to bottom of ticket
list and submits new ticket if desired
(and gets an email with ticket details)
3.jpg = user views existing ticket DETAILS,
doing a "Post a Reply" if needed
(and gets an email with ticket details)
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Answers
You can check out loads of tools in
http://ticket-generator.
als
http://www.troubletic
If you are looking for the paid one,then you can check Atlassian's JIRA (Does Ticket as well as defect management tool)
http://www.atlassian.
There's this one that we use here: very simple and with lots of features
http://osticket.com/
It seems there's a new RC coming up. I recommend for sure :)
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by: vegasITPosted on 2009-08-17 at 22:20:55ID: 25120284
OS ticket, web based just need a LAMP server setup and can be setup to access both internal and external if needed. It is open source and can expanded and customized as needed.
http://osticket.com/