Question

BSOD (Blue Screen of Death) 0x1000008e - How to debug?

Asked by: gocomputer

Hi,

I've received two BSODs, one yesterday and one today (13th & 14th Jan 09) the error code is as follows;

0x1000008e (0xc0000005, 0x8052e797, 0xb5671750, 0x00000000) - Occured on 14th Jan
0x1000008e (0xc0000005, 0x805afee6, 0xa9615bdc, 0x00000000) - Occured on 13th Jan

When it occured for the first time yesterday I reboote my machine and my RAID 5 array said it had failed. I set the array to "REBUILD" and when I booted back into the desktop everything appeared as normal. RAID 5 array seemed fully intact with all data present. So on that basis it does not seem as if one of the drives has completely failed.

I didn't think that a hard drive failure in a RAID array would cause a BSOD. Its worthwhile mentioning that my system drive is independent to my RAID array. 1x 500gb system drive and 4x 500gb RAID 5 array.

Today the error occured again and I have no idea what the problem is. (?)

I am a novice when it comes to using Windows Debugging Tools but to the best of my ability I think I have analyzed one of the Minidump files and the output is as follows;

--- THIS ANALYSIS IS FROM THE 14th of January Mini Dump File ---

*******************************************************************************
* *
* Bugcheck Analysis
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 8052e797, The address that the exception occurred at
Arg3: b5671750, Trap Frame
Arg4: 00000000

Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!RtlInitUnicodeString+1b
8052e797 f266af repne scas word ptr es:[edi]

TRAP_FRAME: b5671750 -- (.trap 0xffffffffb5671750)
ErrCode = 00000000
eax=00000000 ebx=abd10e2e ecx=ffffffea edx=b56717f4 esi=0007f624 edi=0269f000
eip=8052e797 esp=b56717c4 ebp=b5671820 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
nt!RtlInitUnicodeString+0x1b:
8052e797 f266af repne scas word ptr es:[edi]
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: INTEL_CPU_MICROCODE_ZERO

BUGCHECK_STR: 0x8E

PROCESS_NAME: explorer.exe

LAST_CONTROL_TRANSFER: from 8054162c to 8052e797

STACK_TEXT:
b5671820 8054162c 00000ad0 00000000 00000000 nt!RtlInitUnicodeString+0x1b
b5671820 80530023 00000ad0 00000000 00000000 nt!KiFastCallEntry+0xfc
00000000 00000000 00000000 00000000 00000000 nt!RtlIpv4StringToAddressW+0x1c3

STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KiFastCallEntry+fc
8054162c 8be5 mov esp,ebp

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!KiFastCallEntry+fc

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 48a3fbd9

FAILURE_BUCKET_ID: 0x8E_nt!KiFastCallEntry+fc

BUCKET_ID: 0x8E_nt!KiFastCallEntry+fc

Followup: MachineOwner

--- THIS ANALYSIS IS FROM THE 13th of January Mini Dump File ---

*******************************************************************************
*
* Bugcheck Analysis
*
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 805afee6, The address that the exception occurred at
Arg3: a9615bdc, Trap Frame
Arg4: 00000000

Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!MmDeleteTeb+2e
805afee6 f6472702 test byte ptr [edi+27h],2

TRAP_FRAME: a9615bdc -- (.trap 0xffffffffa9615bdc)
ErrCode = 00000000
eax=00000000 ebx=89481110 ecx=0007ffdd edx=8948113c esi=89481020 edi=00000000
eip=805afee6 esp=a9615c50 ebp=a9615c64 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
nt!MmDeleteTeb+0x2e:
805afee6 f6472702 test byte ptr [edi+27h],2 ds:0023:00000027=??
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: INTEL_CPU_MICROCODE_ZERO

BUGCHECK_STR: 0x8E

PROCESS_NAME: Power Article R

LAST_CONTROL_TRANSFER: from 805d2608 to 805afee6

STACK_TEXT:
a9615c64 805d2608 89481020 7ffdd000 8959d200 nt!MmDeleteTeb+0x2e
a9615d08 805d28d4 00000000 8959d200 00000000 nt!PspExitThread+0x576
a9615d28 805d2aaf 8959d200 00000000 a9615d64 nt!PspTerminateThreadByPointer+0x52
a9615d54 8054162c 00000000 00000000 0012f5d8 nt!NtTerminateProcess+0x105
a9615d54 7c90e4f4 00000000 00000000 0012f5d8 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0012f5d8 00000000 00000000 00000000 00000000 0x7c90e4f4

STACK_COMMAND: kb

FOLLOWUP_IP:
nt!MmDeleteTeb+2e
805afee6 f6472702 test byte ptr [edi+27h],2

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!MmDeleteTeb+2e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP: 48a3fbd9

IMAGE_NAME: memory_corruption

FAILURE_BUCKET_ID: 0x8E_nt!MmDeleteTeb+2e

BUCKET_ID: 0x8E_nt!MmDeleteTeb+2e

Followup: MachineOwner

----

Thank you for your help.

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Asked On: 2009-01-13 at 16:57:41ID24049695
Tags: BSOD
,; Blue Screen Of Death
,; 0x1000008e
,; Debug
Topics: Debugging Software for Development
,; Windows XP Operating System
,; General Computer Systems
Participating Experts: 2
Points: 500
Comments: 10

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Answers

by: nobusPosted on 2009-01-14 at 01:00:50ID: 23370879

>> memory_corruption -->> so i would start testing the ram with memtest : http://www.memtest.org/

by: JonveePosted on 2009-01-14 at 02:48:04ID: 23371412

> 0x8E_nt!KiFastCallEntry+fc <

Your crash dump appears unusually difficult to unravel !
It may well be a RAM problem (as nobus has already intimated) but it could also be due to a viral infection.
From a similar crash dump i have so far found a reference to "backdoor.rustock".

Therefore even if you've already scanned for Malware, i recommend downloading then updating Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php
When updated, reboot into Safe Mode by selecting F8 at bootup & run a scan.
Full instructions are available, if you require.

Also try the Kaspersky free online virus scanner which is a good way to find out if you have any viruses or spyware without having to uninstall your existing antivirus software>
http://www.kaspersky.co.uk/virusscanner

Another good one is Trend Micro's free, online virus scanner:
http://housecall.trendmicro.com/uk/
Ideal for scanning online, using "Safe Mode with networking".
Will investigate further ...

by: JonveePosted on 2009-01-14 at 03:40:52ID: 23371667

It would be useful if you could post another crash dump or two .. ideally we need at least three.

One option is to paste the latest dump(s) in the "Attach Code Snippet" box (by first clicking this box).
You'll need to rename single minidumps first with a .txt extension. Alternatively, zip them before attaching.

Meanwhile it's a bit like shooting in the dark, but you may wish to consider the following, it'll all help ...
CPU overheating due to heatsink dust, or thermal pasrte failure; high cabinet temps (fan failure), or even overclocking?

How many RAM sticks in the machine? If more than one you could consider reseating them, & even removing all but one, then retesting.

Are you running SP2 or SP3 ? Thanks.

by: gocomputerPosted on 2009-01-15 at 04:03:06ID: 23382480

Here is another dump that occurred today 15/1/09

I have 2 x 1GB memory sticks (DDR2)
I am running Windows XP SP3
Intel Core Quad Q9450

-

I will run a memtest
I will try reseating the RAM and then retesting
I will try another virus scan

Thanks for your help so far guys.

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 8052e797, The address that the exception occurred at
Arg3: a8cfac60, Trap Frame
Arg4: 00000000
 
Debugging Details:
------------------
 
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
 
FAULTING_IP: 
nt!RtlInitUnicodeString+1b
8052e797 f266af          repne scas word ptr es:[edi]
 
TRAP_FRAME:  a8cfac60 -- (.trap 0xffffffffa8cfac60)
ErrCode = 00000000
eax=00000000 ebx=a998be2e ecx=ffffffe2 edx=a8cfad04 esi=027eed6c edi=0625b000
eip=8052e797 esp=a8cfacd4 ebp=a8cfad30 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
nt!RtlInitUnicodeString+0x1b:
8052e797 f266af          repne scas word ptr es:[edi]
Resetting default scope
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  INTEL_CPU_MICROCODE_ZERO
 
BUGCHECK_STR:  0x8E
 
PROCESS_NAME:  explorer.exe
 
LAST_CONTROL_TRANSFER:  from 8054162c to 8052e797
 
STACK_TEXT:  
a8cfad30 8054162c 00000eec 00000000 00000000 nt!RtlInitUnicodeString+0x1b
a8cfad30 00000023 00000eec 00000000 00000000 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
00000000 00000000 00000000 00000000 00000000 0x23
 
 
STACK_COMMAND:  kb
 
FOLLOWUP_IP: 
nt!KiFastCallEntry+fc
8054162c 8be5            mov     esp,ebp
 
SYMBOL_STACK_INDEX:  1
 
SYMBOL_NAME:  nt!KiFastCallEntry+fc
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: nt
 
IMAGE_NAME:  ntkrpamp.exe
 
DEBUG_FLR_IMAGE_TIMESTAMP:  48a3fbd9
 
FAILURE_BUCKET_ID:  0x8E_nt!KiFastCallEntry+fc
 
BUCKET_ID:  0x8E_nt!KiFastCallEntry+fc
 
Followup: MachineOwner
---------

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by: JonveePosted on 2009-01-15 at 06:04:22ID: 23383309

When you try reseating the RAMs and retesting, even if the two RAMs ~appear~ ok it would still be wise to remove one of the 1GB sticks & retest .. do the same for the other, if necessary.

It's also wise to try a number of AV scanners as there's no one scanner that can guarantee detecting all infections.

by: JonveePosted on 2009-01-22 at 00:27:04ID: 23437412

Have you been able to make any progress, or fix your problem using the comments above, or have other difficulties arisen ?

by: nobusPosted on 2009-01-22 at 03:54:48ID: 23438444

or do you need more help ?

by: gocomputerPosted on 2009-02-14 at 18:15:31ID: 31547028

Thank you for your help. After an extended absence, work, a very little (initial) luck in solving the problem, it would appear that a virus or a multitude of different virus had been causing this problem. The type of virus though was not that of the one mentioned aboved but since removing the culprits on my machine the problem has not reoccurred. The RAM test did not produce any errors but points were also awarded for the suggestion.

I am not completely sure if this problem is solved, I have a feeling it may be lurking in the background but as a result of the suggestions provided; so far so good.

by: gocomputerPosted on 2009-02-14 at 18:17:58ID: 23643269

Thanks for your help guys.

The problem seems to have subsided after I removed a couple of viruses from my computer. However they were not the one named in the solution above. Since this removal the problem seems to have subsided. Though I am not sure whether this problem is completely solved, it may be lurking in the background. The RAM test was OK! So until the problem occurs again, if at all, we will call this one solved. For now... :)

Thank you again!

by: JonveePosted on 2009-02-15 at 00:28:21ID: 23644051

Ok, thanks. If the viral problem does ever return, you may wish to take a look at HijackThis which is a good way of digging deeper>

Trend HijackThis 2.02:
http://majorgeeks.com/Trend_Micro_HijackThis_d5554.html

An in-depth Hijackthis tutorial >
http://www.bleepingcomputer.com/tutorials/tutorial42.html

20120131-EE-VQP-002

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BSOD (Blue Screen of Death) 0x1000008e - How to debug?

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BSOD

Blue Screen Of Death

0x1000008e

Debug

Debugging Software for Development

Windows XP Operating System

General Computer Systems

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