Question

FRx drill down viewer - "Error 0"

Asked by: ChrisShirley

Hello,
I have a user that's been getting "Error - 0" a lot when she tries to launch the drill down viewer (either from within FRx or by launching the executable manually). I've also been fighting this for a long time and its been a pain to trace down because rebooting her system would fix the problem for a day or two then its back all of a sudden.

 I came across a forum that indicated the print spooler service was causing the problem (which made sense because rebooting her system fixed the issue temporaraly). So manually restarting the spooler service did indeed temporaraly fix the issue. Stopping the service all together would force the "Error 0" condition. I then uninstalled all of her printers and "fake" printers and installed her only printer using the latest HP 4200 drivers. Still having the problem..

I've also read that it could be a security related issue for the folders that FRx is installed to. FRx and the drill down viewer are both running as a local administrator and I've also given her user account full control of the FRx folders. No change in behavior either way.

If anyone can shed any light on this I would be much appreciative.

Her specs are:
i7 920
6GB DDR3-1600
Vista Ultimate x64 w/SP2

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Asked On
2009-06-02 at 11:57:22ID24457704
Topic

MS Dynamics GP

Participating Experts
2
Points
500
Comments
7

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Answers

 

by: victoria_yPosted on 2009-06-02 at 13:09:58ID: 24530959

What version and service pack of FRx are you on?  I think a lot of this stuff has gotten better with later versions/service packs.  Here is what Microsoft suggests for permissions:

FRx code folder: Full Control
IO_Data folder: Full Control
SysData folder: Full Control
Temp folder: Full Control
MSInfo folder: Full Control
System32 folder: a minimum setting of Read & Execute

Are all your other users also on Vista SP 2?  I do not believe we have installed FRx for anyone with Vista SP 2 yet....perhaps that is the issue.  

 

by: ChrisShirleyPosted on 2009-06-02 at 14:32:55ID: 24531785

Thank you for your response

Shes running FRx 6.7 SP10. Currently shes the only user with SP2 installed (we had to rebuild her system a while back and installed Vista with SP2 slip streamed).

I can't edit security permissions for MSInfo or System32 folders, however, shes a member of the local admin group and has read/write/delete/change etc permissions for those folders, all other folders I specified her user for full control and gave all sub folders and files the same inhereted permissions.

I'll have to keep an eye on this to see if editing the security permissions helped. I'll report my findings in the next few days.

 

by: victoria_yPosted on 2009-06-03 at 04:38:01ID: 24535256

For what it's worth, since Vista SP 2 just came out last week, it's highly improbable that it's 'officially' supported for either FRx or GP yet.  I just submitted a question to support about this, but in my experience, official support for Windows service packs lags a bit behind their release for products like GP and FRx (particularly FRx).  Is this user also running GP 10.0?  They're not experiencing any issues with that?

 

by: ChrisShirleyPosted on 2009-06-03 at 06:22:39ID: 24536177

Yes, she's running GP 10 and it's running fine.

I just got off the phone with her and its again not working this morning. Yesterday, after making those changes to her system, FRx was working (I did not reboot her system at all). This morning it's not.

I'm beginning to wonder if something related to her daily morning tasks is causing the issue with FRx. Shes going to go through a process of elimination tomorrow morning to determine at what point this is happening by starting FRx first thing, then performing a task, then open FRx again... repeating at each step until the error condition presents its self.

If I'm not mistaken, FRx outputs in a XML type formatted temporary doc from the drill down viewer? If that's true, I'm wondering if there's some website that shes visiting that may be doing something strange with XML core services... nothing in the event logs indicate anything of that nature, however.

 

by: victoria_yPosted on 2009-06-03 at 09:48:21ID: 24538499

According to Microsoft FRx SP 10 should be fine with Vista SP 2. But something you said made me think about one more thing to check. When that user is logged into FRx, if you go to Admin > Processing Options where is the Optional Work Drive pointing to? I have seen users have issues if this was not a valid directory or they did not have proper permissions to it.

For example, mine on Vista is C:\Users\username.DOMAIN\AppData\Local\Temp

 

by: ChrisShirleyPosted on 2009-06-03 at 09:59:15ID: 24538591

Her optional work drive is pointing to the same place as yours, and she has full control of that folder as well.

 

by: VYonkePosted on 2009-08-12 at 12:36:58ID: 25082079

Hello,

I am not an IT person, but our company is receiving the same error message.  Our OS system is Windows NT, and our data pulled into FRX is from a SQL Based accounting package.  Can someone help me with this?

VYonke

20120131-EE-VQP-002

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