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03.20.2008 at 05:52AM PDT, ID: 23256664
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CRM 3.0 workflow needs to send email to someone other than Owner or Owner's Manager

Tags: Microsoft, Dynamics CRM, 3.0, Workflow Emails
I need to send an email via workflow in CRM 3.0.  I have workflows setup to send to entity owners and even to escalate to the owner's manager.  This workflow however, I need to be able to send to another field other than owner or owner's manager.  When we schedule a service activity in CRM 3.0, I want to be able to send an email to the resource being used (i.e. the service technician).

I do understand that a facility or equipment is a resource and they may not have an email address.

Can this be done?  
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Question Stats
Zone: Software
Question Asked By: r270ba
Solution Provided By: jd_wight
Participating Experts: 1
Solution Grade: A
Views: 66
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03.20.2008 at 12:38PM PDT, ID: 21175038

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03.20.2008 at 01:00PM PDT, ID: 21175239

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03.21.2008 at 05:24AM PDT, ID: 21179392

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03.21.2008 at 08:20AM PDT, ID: 21180528

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03.21.2008 at 08:48AM PDT, ID: 21180733

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