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05.06.2008 at 07:12AM PDT, ID: 23379499
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Workflow question

Asked by keevern in Microsoft Dynamics

Tags: Microsoft CRM 4.0, CRM 4.0

I have created a workflow that checks for new cases if they were entered by phone or email and then sends the case to a queue, then it sends and email to the techs. The problem i am having is that this workflow does not work unitl 12:01 pm. Is there an option in crm that i can change times? I have the correct time zone and i have the business starting at 4am and closeing at 9 pm.

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[+][-]05.06.2008 at 05:47PM PDT, ID: 21512278

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[+][-]05.06.2008 at 07:36PM PDT, ID: 21512801

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[+][-]05.06.2008 at 07:39PM PDT, ID: 21512812

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[+][-]05.07.2008 at 10:25AM PDT, ID: 21518520

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[+][-]05.07.2008 at 02:07PM PDT, ID: 21520360

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About this solution

Zone: Microsoft Dynamics
Tags: Microsoft CRM 4.0, CRM 4.0
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Solution Provided By: Biffster007
Participating Experts: 1
Solution Grade: A
 
 
 
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05.06.2008 at 05:47PM PDT, ID: 21512278
Biffster007:
Hi,

What do you mean the workflow doesn't work until 12.01 pm??

MH
 
05.06.2008 at 07:36PM PDT, ID: 21512801
keevern:
Well I don't get any crm generated email until after 12. Now of course after I posted this question I was able to get an email from crm before 12. Also noticed today that I stopped getting emails for a while even thought I was creating new cases that would activate my workflow. Of course this could all be on my exchange side but we do not have any rules set up for mail delivery.
 
05.06.2008 at 07:39PM PDT, ID: 21512812
Biffster007:
Hmmmm...That is unusual!!!

I've never heard of this happening in CRM before.

Have you checked you event logs on the CRM server and the exchange server to see if there's anything revealing there??

MH
 
05.07.2008 at 10:25AM PDT, ID: 21518520
keevern:
Nothing is coming up in my events. Not sure what is going on. Everything seems to be working fine now. Thanks for posting. I will reward you the points.
 
05.07.2008 at 02:07PM PDT, ID: 21520360
Biffster007:
Very strange indeed.

Oh well...All's well that ends well :-)

Che,
MH
Accepted Solution
 
 
20080716-EE-VQP-32 / EE_QW_2_20070628