Quickbooks 2007 is running SO SLOW : quickbooks, slow

May 17, 2008 12:55pm pdt

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01.22.2007 at 09:35AM PST, ID: 22131799

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6.4

Quickbooks 2007 is running SO SLOW

Zone: Quickbooks Financial Software

Tags: quickbooks, slow

Ok, so I have installed a new server running QB Enterprise Solutions 7.0 and its just crawling.

The current setup is a dell poweredge server with a dual core xeon 2.0GHz processor, 2GB of ram and 2 SATA hard drives in a RAID 1 array.

The workstations are both P4's with 512MB of ram and plenty of hard drive space.

When I first got it the company file was 350MB and it just crawled. In addition to being a huge data file it has been around since QB 6 and just kept getting upgraded. I got the Data Transfer Utility from Intuit and transferred otu the last two years worth of data into a new file and got it down to 65MB, but its still crawling.

What else havent I tried?

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Question Stats

Zone: Software

Question Asked By: innotionent

Solution Provided By: TheACTDude

Participating Experts: 5

Solution Grade: A

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01.22.2007 at 10:09AM PST, ID: 18367373

TheACTDude:

Maybe try excluding the company files from real time virus scanning. What antivirus are you using?

Accepted Solution

01.22.2007 at 10:29AM PST, ID: 18367537

pgm554:

Hmm could be the APP.

Get a hold of WireShark and do a capture at the server you can either post the results here or upload the capture to a 3rd party ftp service like http://www.rapidshare.com/ so we can have a look.

www.wireshark.org

01.22.2007 at 10:42AM PST, ID: 18367672

innotionent:

The APP?

The AV is Symantec AV corp edition on the workstations and AVG on the server.

01.22.2007 at 11:01AM PST, ID: 18367955

TheACTDude:

Try excluding the company files on both the server and the workstation from being virus scanned when opened.

01.22.2007 at 08:30PM PST, ID: 18372401

scrathcyboy:

I dont think any of those will help. As QB goes up in versions, so the efficiency goes down. The 2007 release is a real DOG. It is bad enough on a single workstation, but when you have an approx 100 MB datafile shared over the network, it is a serious problem for QB. This is because the QB application tries to load ALL of the data file on each workstation over the network, and then micro-manage each incremental save to the server every time you make a change, so it creates incredible amounts of network traffic that is not necessary if it was a well thought out application. QB stopped being efficient at version 4.

If you really want a solution, you will need to call Intuit ... and if you can get anyone knowledgeable on the phone, which is hard to do, you will probably find that that is the way the program works. Good luck.

01.22.2007 at 08:47PM PST, ID: 18372478

pgm554:

Supposedly,the "new" QB has an SQL backend so that it can support larger DB andmore concurrent users.
The old stuff was using some kind of Btreive peer to peer mechanism which,when used by up to 5 users would become a dog.
Strange, that something like Peachtree Complete.is actually a decent product speedwise and uses the same type of DB file locking mechanism.

I see a lot of folks complaing about QB being a dog in multiuser mode.

I have seen posts stating that the issue is M$ server 2003 and that backrevving to W2K server fixes the slowness issues.

If you have a copy,I would give it a try and see what happens.

As for the capture thing,I wanted to see exactly what was going on between the clients and server whenever QB is being accessed.

A poorly written app will have a fingerprint of how well data is moving back and forth between the two.

When you see stuff like data moving in 4K chunks,you know that somebody did a hambone job with the code.

Assisted Solution

01.22.2007 at 09:00PM PST, ID: 18372514

pgm554:

Oh yeah,it appears as if you aren't the only folks with this issues:

http://www.quickbooksgroup.com/webx/forums/QuickBooks%20Performance%20Issues%20and%20Program%20Errors/628

I wonder if you can sue Intuit for a defective product?

01.22.2007 at 09:25PM PST, ID: 18372595

pgm554:

Of course ,knowing how a EULA reads,even if it caused cancer,I doubt if they could be held liable.

01.22.2007 at 09:59PM PST, ID: 18372716

lukeca:

Moving to a gigabit network really helped one of our clients that had a large quickbooks database.

Assisted Solution

03.08.2007 at 04:16AM PST, ID: 18677955

Rank: Master

turn123:

innotionent,

After 21 days with no comment this question has been added to my list of questions to make a judgment call on how it should be closed. If you would come back and take care of your question so I don't have to I would really appreciate it. Closing options if you aren't familiar with them can be found at http://www.experts-exchange.com/help.jsp#hs5

If any experts care how this is closed please comment now :)

Turn123
EE Cleanup Volunteer

03.13.2007 at 04:06AM PDT, ID: 18709031

Rank: Master

turn123:

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup topic area:
Split: TheACTDude {http:#18367373} & pgm554 {http:#18372478} & lukeca {http:#18372716}

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

Turn123
EE Cleanup Volunteer

03.13.2007 at 04:10AM PDT, ID: 18709049

Rank: Master

turn123:

We're running a >1GB company file on Windows 2000 server at a decent speed so I'm confident that it can be done. As the asker requests suggestions on how to resolve the problem I've recommended a point split between the comments offering potential solutions.

03.13.2007 at 08:06AM PDT, ID: 18710891

pgm554:

The common thread with QB and bad performance seems to be with Server 2003 (especially SBS).

From what I have read,it is a way that QB was written and when the app spec got tightened up in 2003 ,you see performance the issue come to light.

03.29.2007 at 02:02PM PDT, ID: 18819804

Rank: Master

turn123:

04.04.2007 at 07:46PM PDT, ID: 18855358

Computer101:

Forced accept.

Computer101
EE Admin

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