Question

Quickbooks 2007 is running SO SLOW

Asked by: innotionent

Ok, so I have installed a new server running QB Enterprise Solutions 7.0 and its just crawling.

The current setup is a dell poweredge server with a dual core xeon 2.0GHz processor, 2GB of ram and 2 SATA hard drives in a RAID 1 array.

The workstations are both P4's with 512MB of ram and plenty of hard drive space.

When I first got it the company file was 350MB and it just crawled.  In addition to being a huge data file it has been around since QB 6 and just kept getting upgraded.  I got the Data Transfer Utility from Intuit and transferred otu the last two years worth of data into a new file and got it down to 65MB, but its still crawling.

What else havent I tried?

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Asked On
2007-01-22 at 09:35:29ID22131799
Tags

quickbooks

,

slow

Topic

Quickbooks Financial Software

Participating Experts
5
Points
500
Comments
15

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Answers

 

by: TheACTDudePosted on 2007-01-22 at 10:09:49ID: 18367373

Maybe try excluding the company files from real time virus scanning. What antivirus are you using?

 

by: pgm554Posted on 2007-01-22 at 10:29:18ID: 18367537

Hmm could be the APP.

Get a hold of WireShark and do a capture at the server you can either post the results here or upload the capture to a 3rd party ftp service like http://www.rapidshare.com/  so we can have a look.

www.wireshark.org

 

by: innotionentPosted on 2007-01-22 at 10:42:51ID: 18367672

The APP?

The AV is Symantec AV corp edition on the workstations and AVG on the server.

 

by: TheACTDudePosted on 2007-01-22 at 11:01:31ID: 18367955

Try excluding the company files on both the server and the workstation from being virus scanned when opened.

 

by: scrathcyboyPosted on 2007-01-22 at 20:30:08ID: 18372401

I dont think any of those will help.  As QB goes up in versions, so the efficiency goes down.  The 2007 release is a real DOG.  It is bad enough on a single workstation, but when you have an approx 100 MB datafile shared over the network, it is a serious problem for QB.  This is because the QB application tries to load ALL of the data file on each workstation over the network, and then micro-manage each incremental save to the server every time you make a change, so it creates incredible amounts of network traffic that is not necessary if it was a well thought out application.  QB stopped being efficient at version 4.

If you really want a solution, you will need to call Intuit ... and if you can get anyone knowledgeable on the phone, which is hard to do, you will probably find that that is the way the program works.  Good luck.

 

by: pgm554Posted on 2007-01-22 at 20:47:12ID: 18372478

Supposedly,the "new" QB has an SQL backend so that it can support larger DB andmore concurrent users.
The old stuff was using some kind of Btreive peer to peer mechanism which,when used by up to 5 users would become a dog.
Strange, that something like Peachtree Complete.is actually a decent product speedwise and uses the same type of DB file locking mechanism.

I see a lot of folks complaing about QB being a dog in multiuser mode.

I have seen posts stating that the issue is M$ server 2003 and that backrevving to W2K server fixes the slowness issues.

If you have a copy,I would give it a try and see what happens.

As for the capture thing,I wanted to see exactly what was going on between the clients and server whenever QB is being accessed.

A poorly written app will have a fingerprint of how well data is moving back and forth between the two.

When you see stuff like data moving in 4K chunks,you know that somebody did a hambone job with the code.

 

by: pgm554Posted on 2007-01-22 at 21:00:10ID: 18372514

Oh yeah,it appears as if you aren't the only folks with this issues:

http://www.quickbooksgroup.com/webx/forums/QuickBooks%20Performance%20Issues%20and%20Program%20Errors/628

I wonder if you can sue Intuit for a defective product?

 

by: pgm554Posted on 2007-01-22 at 21:25:56ID: 18372595

Of course ,knowing how a EULA reads,even if it caused cancer,I doubt if they could be held liable.

 

by: lukecaPosted on 2007-01-22 at 21:59:52ID: 18372716

Moving to a gigabit network really helped one of our clients that had a large quickbooks database.

 

by: turn123Posted on 2007-03-13 at 04:10:35ID: 18709049

We're running a >1GB company file on Windows 2000 server at a decent speed so I'm confident that it can be done.  As the asker requests suggestions on how to resolve the problem I've recommended a point split between the comments offering potential solutions.

 

by: pgm554Posted on 2007-03-13 at 08:06:30ID: 18710891

The common thread with QB and bad performance seems to be with Server 2003 (especially SBS).

From what I have read,it is a way that QB was written and when the app spec got tightened up in 2003 ,you see performance the issue come to light.

20120131-EE-VQP-002

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