Change IP Server 2003 - Slow Logon, Slow Quickbooks : slow, server, 2003, quickbooks, ip

May 17, 2008 12:09pm pdt

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04.24.2007 at 09:15AM PDT, ID: 22530894

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Change IP Server 2003 - Slow Logon, Slow Quickbooks

Zones: Quickbooks Financial Software, Windows 2003 Server, Domain Name Service (DNS)

Tags: slow, server, 2003, quickbooks, ip

I recently moved a Windows 2003 standard server to a new location and had to change the IP address from 192.168.100.x to 192.168.1.x and temporally use the old businesses Internet access (Network Telephone modem/router/firewall - can not access box)

The XP Pro SP2 Workstations logon slow and QuickBooks Enterprise 2006 (multi-user) is more than slow to open and function; it takes 5-10 minutes or more to open - even when clicking on the actual data file on the server associated to QB to open. All other functions other than QuickBooks appear to work well once logged in. Browse, internet, RDP - I can open QB and function using RDP from a workstation to the server holding the QB data file.
I did get an error message from QB workstation (non-RDP) after a long wait to open QB that a firewall may be interfering with QuickBooks though no firewall is active on the server, the only firewall is the Network Telephone box. The old business is using VOIP currently. These same workstaions were accessing QB in the other location OK with the old IP address.

I have an active DHCP server on the router and removed the old scope on the Windows Server and did not add a new scope - I have used both static IP on the XP boxes and dynamic from the router, I changed the forwarders and Windows DNS Server IP to the new one - statcally applied the Windows DNS server IP to the XP workstations but I have to add external DNS to the workstation to get internet access. There are no errors in the event log and all seems as it should in the DNS setup etc.

Any ideas on how to make this setup work until our new modem/router (Bellsouth) is in place at the end of the month or latter?

Thank you in advance for your assistance,

Bruce Milne - IT Pensacola

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Question Stats

Zone: Software

Question Asked By: bmilne1957

Solution Provided By: Chris-Dent

Participating Experts: 2

Solution Grade: A

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04.24.2007 at 09:21AM PDT, ID: 18967113

Rank: Sage

Chris-Dent:

Is that an AD Domain?

If so:

> but I have to add external DNS to the workstation to get internet access

That is why it's taking so long.

As long as you provide the clients with a DNS server that cannot resolve internal Domain Service Records it will run very slowly.

Why do you need that external DNS Server there? Your internal DNS server should be capable of doing that for you.

Chris

04.24.2007 at 09:26AM PDT, ID: 18967153

Rank: Genius

KCTS:

All machines (including the DNS server itself) should have your Windows DNS Server as their preferred - and only DNS server - if they cannot contact DNS then your network will slow to a crawl and errors will occur ad AD cannot be found.

You resolve external names be setting up a forwarder(s) in the properties tab in DNS.

04.24.2007 at 09:26AM PDT, ID: 18967156

bmilne1957:

Yes, AD Domain - the reason I add the external DNS to the workstations is I can not connect to the Internet using only the Server DNS forwarders.
I have also setup WS with Server DNS only though I have not given it a chanse to fully function omiting reboots... though I have rebooted the server once the new server IP and forwarders were in place three times.

Thanks - Bruce

04.24.2007 at 09:30AM PDT, ID: 18967187

Rank: Sage

Chris-Dent:

I can't help you specifically with Quick Books. It's only really an assumption that it's having problems authenticating against the server hosting it and that's having a knock-on effect on Quickbooks.

However, you need to fix your DNS Server so it can resolve external DNS names. Adding an external entry onto the client causes far more harm than good.

So, if we have a look at that. Do you have any Firewall Rules relating to your DNS Server? If not, remove the Forwarders it has configured entirely. That means the server should fallback to using the Root Hints file (Root Hints tab in DNS Server properties) to find addresses.

You should also check for the presence of a zone called "." under Forward Lookup Zones.

Chris

04.24.2007 at 09:39AM PDT, ID: 18967238

bmilne1957:

Hmmm, it is my understanding that you do not set the server IP in the servers TCP/IP DNS properties as it knows itself an can create problems. Fact or fiction? - Is this an issue?

If I locate a zone named *.*, what should be done with it - remove it I assume? Should I remove all forward lookup zones and allow to rebuild?

I'm not at the site right now, thank you for your assistance.

04.24.2007 at 11:10AM PDT, ID: 18967955

Rank: Sage

Chris-Dent:

> as it knows itself an can create problems. Fact or fiction? - Is this an issue?

Fiction, never heard that one before, but it's certainly not true.

AD Servers should point to themselves, or another internal DNS Server as preferred DNS Server in TCP/IP configuration. The configuration should not include any DNS servers that cannot answer requests about the local domain (basically that means you use a DC for a DNS server, nothing else unless you're absolutely sure you know what you're changing).

It's because Active Directory stores all it's domain location settings in DNS as Service Records. These are used by clients (and servers, including the DC) to figure out where it should be passing authentication requests.

If you see a zone named "." under Forward Lookup Zones it should be deleted, there's no need to delete any others though. We just need to get that server in a state where it's able to resolve internet requests for you. Then you can hopefully happily remove the external DNS server settings from everywhere and things stand a chance of returning to normal :)

Chris

Accepted Solution

04.24.2007 at 09:10PM PDT, ID: 18971358

bmilne1957:

Thanks Chris - it seems to have shook itself out - all extra DNS entries have been removed and things are operating as they should. enjoy the points, you earned them. Thanks for all your help and the others that commented.

04.25.2007 at 01:02AM PDT, ID: 18971947

Rank: Sage

Chris-Dent:

You're welcome :)

Chris

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