Emailing invoices or any document from Quickbooks was working fine until recently. I do not know what changes I may have made to cause a problem. When I try to email from the software, I get the error message. They offer solutions which I tried to no avail. I contacted Quickbooks tech support and they worked through solutions which didn't work either. They concluded it is something in my setup outside of Quickbooks. I'm stuck. I have 5 computers on the network using the same database and the others all work. I am using QB 2006. I also have Adobe Acrobat 6.0 Pro installed which works fine. My computer is using Win XP with latest service pack.
Here is the list of solutions that Quickbooks Help suggests. I did them all.
"What to do if QuickBooks cannot send forms
If QuickBooks can't send the forms you attempted to mail or e-mail, try one or more of the following solutions in the order listed.
Solution 1: Restart QuickBooks and re-send the forms
Exit and restart QuickBooks.
Attempt to e-mail the form(s) again.
If this does not solve the problem, try solution 2.
Solution 2: Check the status of the QuickBooks PDF Converter
If re-sending the forms does not work, there may be a problem with the QuickBooks PDF Converter, which is used to create PDF files. You can check the status of the printer queue for the QuickBooks PDF Converter.
From Windows, click Start, click Control Panel, and then double-click Printers (and Faxes).
Double-click the QuickBooks PDF Converter icon to open the document queue and status area.
Select the current print job and choose Document - Cancel.
If you can't cancel this print job (the status error may read "error deleting"), exit QuickBooks, reboot your computer, restart QuickBooks, and try to e-mail the forms again.
If you're using QuickBooks in multi-user mode, you only have to exit QuickBooks on your own computer. Other users may continue to work.
If this does not solve the problem, try solution 3.
Solution 3: Delete the QuickBooks PDF Converter
Try deleting the QuickBooks PDF Converter (driver). The next time you send forms, QuickBooks will automatically reinstall this driver, provided you are logged in to Microsoft Windows as an Administrator.
Make sure you are logged in to Windows as an Administrator.
From the Windows Start menu, click Control Panel, and then double-click Printers (and Faxes).
Right-click the icon for the QuickBooks PDF Converter and choose Delete.
E-mail the forms again.
If none of the above solutions solves the problem, call QuickBooks Customer Support.
Related topics
Troubleshooting printing invoices, statements, sales orders, and other forms
Reinstalling the QuickBooks PDF Converter
Troubleshooting Billing Solutions
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