Emailing invoices or any document from Quickbooks was working fine until recently. I do not know what changes I may have made to cause a problem. When I try to email from the software, I get the error message. They offer solutions which I tried to no avail. I contacted Quickbooks tech support and they worked through solutions which didn't work either. They concluded it is something in my setup outside of Quickbooks. I'm stuck. I have 5 computers on the network using the same database and the others all work. I am using QB 2006. I also have Adobe Acrobat 6.0 Pro installed which works fine. My computer is using Win XP with latest service pack.
Here is the list of solutions that Quickbooks Help suggests. I did them all.
"What to do if QuickBooks cannot send forms
If QuickBooks can't send the forms you attempted to mail or e-mail, try one or more of the following solutions in the order listed.
Solution 1: Restart QuickBooks and re-send the forms
Exit and restart QuickBooks.
Attempt to e-mail the form(s) again.
If this does not solve the problem, try solution 2.
Solution 2: Check the status of the QuickBooks PDF Converter
If re-sending the forms does not work, there may be a problem with the QuickBooks PDF Converter, which is used to create PDF files. You can check the status of the printer queue for the QuickBooks PDF Converter.
From Windows, click Start, click Control Panel, and then double-click Printers (and Faxes).
Double-click the QuickBooks PDF Converter icon to open the document queue and status area.
Select the current print job and choose Document - Cancel.
If you can't cancel this print job (the status error may read "error deleting"), exit QuickBooks, reboot your computer, restart QuickBooks, and try to e-mail the forms again.
If you're using QuickBooks in multi-user mode, you only have to exit QuickBooks on your own computer. Other users may continue to work.
If this does not solve the problem, try solution 3.
Solution 3: Delete the QuickBooks PDF Converter
Try deleting the QuickBooks PDF Converter (driver). The next time you send forms, QuickBooks will automatically reinstall this driver, provided you are logged in to Microsoft Windows as an Administrator.
Make sure you are logged in to Windows as an Administrator.
From the Windows Start menu, click Control Panel, and then double-click Printers (and Faxes).
Right-click the icon for the QuickBooks PDF Converter and choose Delete.
E-mail the forms again.
If none of the above solutions solves the problem, call QuickBooks Customer Support.
Related topics
Troubleshooting printing invoices, statements, sales orders, and other forms
Reinstalling the QuickBooks PDF Converter
Troubleshooting Billing Solutions
Can't find the help you need? Try these other resources.
Did this Help topic give you the information you needed?
Requires an Internet connection.
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Solution 2: When I check the pdf printer q, there is nothing in it to cancel. The q says "0".
Safe Mode: I get a fatal error for Quckbooks and it shuts down. This is what the error says:
QBW.c (328) : CHECKPOINT: Fri Nov 09 10:53:22 Initializing Quickbooks..QBW.c (332) : CHECKPOINT: Fri Nov 09 10:53:22 Operations Started..QBW.c (459) : CHECKPOINT: Fri Nov 09 10:53:22 Calling MauiMain for further initialization..LicenseUti
I solved it my self...or rather figured out what mistake I had made. When I updated Quickbooks originally the process looked like it was in an endless loop...reinstalling over and over. I closed the install window, interupting the process. It had never taken so long. I told that to the Quickbooks tech suport person and they said it just takes a long time and what looked like a repaeat install was just a diferent install. It to 20 minutes but finally finnished. The only functionality that was affected was the emailing. Sorry for my mistake.
I just had to deal with tis same problem - it relates to a recent service release of QuickBooks... The following links to the solution:
http://support.quickbooks.
Business Accounts
Answer for Membership
by: jason1178Posted on 2007-11-09 at 10:25:00ID: 20251706
Hi Steve,
What happened with solution 2?
Have you attempted to boot the computer in Safe Mode and then try?