Quickbooks not sending emails : quickbooks, pdf

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11.09.2007 at 09:35AM PST, ID: 22950587

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5.8

Quickbooks not sending emails

Zones: Quickbooks Financial Software, Adobe Acrobat

Tags: quickbooks, pdf

Emailing invoices or any document from Quickbooks was working fine until recently. I do not know what changes I may have made to cause a problem. When I try to email from the software, I get the error message. They offer solutions which I tried to no avail. I contacted Quickbooks tech support and they worked through solutions which didn't work either. They concluded it is something in my setup outside of Quickbooks. I'm stuck. I have 5 computers on the network using the same database and the others all work. I am using QB 2006. I also have Adobe Acrobat 6.0 Pro installed which works fine. My computer is using Win XP with latest service pack.
Here is the list of solutions that Quickbooks Help suggests. I did them all.

"What to do if QuickBooks cannot send forms
If QuickBooks can't send the forms you attempted to mail or e-mail, try one or more of the following solutions in the order listed.

Solution 1: Restart QuickBooks and re-send the forms
Exit and restart QuickBooks.

Attempt to e-mail the form(s) again.

If this does not solve the problem, try solution 2.

Solution 2: Check the status of the QuickBooks PDF Converter
If re-sending the forms does not work, there may be a problem with the QuickBooks PDF Converter, which is used to create PDF files. You can check the status of the printer queue for the QuickBooks PDF Converter.

From Windows, click Start, click Control Panel, and then double-click Printers (and Faxes).

Double-click the QuickBooks PDF Converter icon to open the document queue and status area.

Select the current print job and choose Document - Cancel.

If you can't cancel this print job (the status error may read "error deleting"), exit QuickBooks, reboot your computer, restart QuickBooks, and try to e-mail the forms again.

If you're using QuickBooks in multi-user mode, you only have to exit QuickBooks on your own computer. Other users may continue to work.

If this does not solve the problem, try solution 3.

Solution 3: Delete the QuickBooks PDF Converter
Try deleting the QuickBooks PDF Converter (driver). The next time you send forms, QuickBooks will automatically reinstall this driver, provided you are logged in to Microsoft Windows as an Administrator.

Make sure you are logged in to Windows as an Administrator.

From the Windows Start menu, click Control Panel, and then double-click Printers (and Faxes).

Right-click the icon for the QuickBooks PDF Converter and choose Delete.

E-mail the forms again.

If none of the above solutions solves the problem, call QuickBooks Customer Support.

Related topics
Troubleshooting printing invoices, statements, sales orders, and other forms

Reinstalling the QuickBooks PDF Converter

Troubleshooting Billing Solutions

Can't find the help you need? Try these other resources.

Did this Help topic give you the information you needed?

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Question Stats

Zone: Software

Question Asked By: Steve_Harrington

Solution Provided By: Computer101

Participating Experts: 2

Solution Grade: A

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11.09.2007 at 10:25AM PST, ID: 20251706

jason1178:

Hi Steve,

What happened with solution 2?

Have you attempted to boot the computer in Safe Mode and then try?

11.09.2007 at 11:05AM PST, ID: 20252059

Steve_Harrington:

Solution 2: When I check the pdf printer q, there is nothing in it to cancel. The q says "0".
Safe Mode: I get a fatal error for Quckbooks and it shuts down. This is what the error says:

QBW.c (328) : CHECKPOINT: Fri Nov 09 10:53:22 Initializing Quickbooks..QBW.c (332) : CHECKPOINT: Fri Nov 09 10:53:22 Operations Started..QBW.c (459) : CHECKPOINT: Fri Nov 09 10:53:22 Calling MauiMain for further initialization..LicenseUtility.cpp (792) : CHECKPOINT: Fri Nov 09 10:53:23 Initializing QBLicense Adapter for version 16 and flavor pro, which will initialize .NET EC if in Handshake Mode..QBW.c (466) : CHECKPOINT: Fri Nov 09 10:53:30 MauiMain finished successfully..QBW.c (644) : CHECKPOINT: Fri Nov 09 10:53:30 Initializing Add-Ins..QBW.c (487) : CHECKPOINT: Fri Nov 09 10:53:30 Initializing COM-dependent components..QBW.c (513) : CHECKPOINT: Fri Nov 09 10:53:30 Initialization finished..load.c (8343) : CHECKPOINT: Fri Nov 09 10:53:31 Won't be using database server on local machine - no hosting change needed.....formwin.c (2474) : CHECKPOINT: Fri Nov 09 10:53:32 Creating form: formID=15920, itID=0..formmgr.c (573) : CHECKPOINT: Fri Nov 09 10:53:32 Creating a MODAL form: formID=15920, itID=0...load.c (6974) : CHECKPOINT: Fri Nov 09 10:53:40 Max users is the default for Basic/Pro and the value is = 5..DBManager.cpp (2950) : CHECKPOINT: Fri Nov 09 10:53:40 Current Database Server version = 8.0.3.5307..FileMgr.cpp (273) : CHECKPOINT: Fri Nov 09 10:53:41 Company file Z:\Quickbooks\Gabilan Distributing Company 06.QBW is open using database server:QB_SERVER_01_16...QBPRINT.c (2484) : CHECKPOINT: Fri Nov 09 10:53:41 Detecting if Terminal Service is running.....CPSUtil.c (2522) : CHECKPOINT: Fri Nov 09 10:53:43 QB-CPS Installer starting: C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\PATCHSTAGING\CPS.DAT....CPSUtil.c (2608) : CHECKPOINT: Fri Nov 09 10:53:43 QB-CPS Installer ending: C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\PATCHSTAGING\CPS.DAT....CPSUtil.c (2522) : CHECKPOINT: Fri Nov 09 10:53:43 QB-CPS Installer starting: C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\STAGING16\CPS.DAT....CPSUtil.c (2608) : CHECKPOINT: Fri Nov 09 10:53:43 QB-CPS Installer e.nding: C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\STAGING16\CPS.DAT....CPSUtil.c (2522) : CHECKPOINT: Fri Nov 09 10:53:43 QB-CPS Installer starting: C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\PATCHSTAGING\UPS.DAT....CPSUtil.c (2161) : CHECKPOINT: Fri Nov 09 10:53:43 Detailed file group: DetailedFileGroup-PPE found in C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\PATCHSTAGING\UPS.DAT....CPSUtil.c (2203) : CHECKPOINT: Fri Nov 09 10:53:43 Tax Table Version Condition not satisfied.....CPSUtil.c (2608) : CHECKPOINT: Fri Nov 09 10:53:43 QB-CPS Installer ending: C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\PATCHSTAGING\UPS.DAT....CPSUtil.c (2522) : CHECKPOINT: Fri Nov 09 10:53:43 QB-CPS Installer starting: C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\STAGING16\UPS.DAT....CPSUtil.c (2161) : CHECKPOINT: Fri Nov 09 10:53:43 Detailed file group: DetailedFileGroup-PPE found in C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\STAGING1.6\UPS.DAT....CPSUtil.c (2203) : CHECKPOINT: Fri Nov 09 10:53:43 Tax Table Version Condition not satisfied.....CPSUtil.c (2608) : CHECKPOINT: Fri Nov 09 10:53:43 QB-CPS Installer ending: C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\STAGING16\UPS.DAT....fvinstaller.cpp (1370) : CHECKPOINT: Fri Nov 09 10:53:43 QB-FV Updater starting: C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\PATCHSTAGING\efpofx.dat....fvinstaller.cpp (1423) : CHECKPOINT: Fri Nov 09 10:53:43 Read 81 bytes from the sections in the C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\PATCHSTAGING\efpofx.dat file....fvinstaller.cpp (1474) : CHECKPOINT: Fri Nov 09 10:53:43 QB-FV Updater ending: C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\PATCHSTAGING\efpofx.dat....fvinstaller.cpp (1370) : CHECKPOINT: Fri Nov 09 10:53:43 QB-FV Updater starting: C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\STAGING16\efpofx.dat....fvinstaller.cpp (1423) : CHECKPOINT: Fri Nov 09 10:53:43 Read 0 byte.s from the sections in the C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\STAGING16\efpofx.dat file....fvinstaller.cpp (1474) : CHECKPOINT: Fri Nov 09 10:53:43 QB-FV Updater ending: C:\Program Files\Intuit\QuickBooks 2006\Components\Payroll\STAGING16\efpofx.dat....formwin.c (2474) : CHECKPOINT: Fri Nov 09 10:53:44 Creating form: formID=2553, itID=1..popup.c (431) : CHECKPOINT: Fri Nov 09 10:53:44 Creating CreatePopUpList: resID=15017, itID=0..formwin.c (2474) : CHECKPOINT: Fri Nov 09 10:53:45 Creating form: formID=10000, itID=2..formmgr.c (573) : CHECKPOINT: Fri Nov 09 10:53:45 Creating a MODAL form: formID=10000, itID=1..formwin.c (2474) : CHECKPOINT: Fri Nov 09 10:53:58 Creating form: formID=401, itID=3..formwin.c (2474) : CHECKPOINT: Fri Nov 09 10:54:01 Creating form: formID=30842, itID=4..formmgr.c (573) : CHECKPOINT: Fri Nov 09 10:54:01 Creating a MODAL form: formID=30842, itID=2..formmgr.c (573) : CHECKPOINT: Fri Nov 09 10:54:13 Creating a MODAL form: formID=0, itID=3..formwin.c (24.74) : CHECKPOINT: Fri Nov 09 10:54:16 Creating form: formID=17526, itID=5..formmgr.c (573) : CHECKPOINT: Fri Nov 09 10:54:16 Creating a MODAL form: formID=17526, itID=4..AmyuniPrinterDriver.cpp (403) : VERIFY: Fri Nov 09 10:54:16 (areParamCorrect) is false..AmyuniPrinterDriver.cpp (404) : MESSAGE: Fri Nov 09 10:54:16 LVL_ERROR--EnablePrinter Failed: This only fails if the parameters passed in are not strings..wpr.cpp (1965) : VERIFY: Fri Nov 09 10:54:16 (driverInitialized) is false...

11.09.2007 at 11:15AM PST, ID: 20252148

jason1178:

Okay, towards the bottom you should see the print driver failing. Your installation may have become corrupted. It may be time for an uninstall/reinstall of QB.

Make sure to back up your data.

11.09.2007 at 11:22AM PST, ID: 20252204

Steve_Harrington:

I'm Sorry, but I forgot a key bit of information. Quickbooks tech support suggested that and it did not work. I Even reformated my hard drive and reinstalled all software and it STILL didn't work.

11.09.2007 at 11:27AM PST, ID: 20252252

jason1178:

You blew away the entire drive and rebuilt it from the OS on up and it still doesn't work?

I'm not sure what to tell you at this point. If going thermonuclear on the machine didn't fix anything, it may be that you need to look into a different version of quickbooks.

11.09.2007 at 01:07PM PST, ID: 20253066

Steve_Harrington:

I know....rather puzzling. It is the 2006 version and it worked before. And it works on all the other machines. Could it be hardware?

11.09.2007 at 01:18PM PST, ID: 20253168

jason1178:

It could be a RAM or bad HD issue. Open the machine, reseat the memory chips or (better yet) swap them out for others.

11.09.2007 at 01:21PM PST, ID: 20253189

Steve_Harrington:

I'll try. Thanks for your help. If anything works I'll let you know. Bugger.

11.09.2007 at 01:23PM PST, ID: 20253216

jason1178:

Yah, my hardware guy is reading over my shoulder and he thinks it could also be a motherboard or processor issue, especially since you can get it to work on other machines. All signs are pointing to a hardware failure.

11.10.2007 at 06:39AM PST, ID: 20255665

Steve_Harrington:

Any way to diagnose?

11.10.2007 at 09:50AM PST, ID: 20256463

jason1178:

Not over the internet on a message board.

12.06.2007 at 04:08AM PST, ID: 20418871

Rank: Master

turn123:

Steve_Harrington,

After 21 days with no comment this question has been added to my list of questions to make a judgment call on how it should be closed. If you would come back and take care of your question so I don't have to I would really appreciate it. Closing options if you aren't familiar with them can be found at http://www.experts-exchange.com/help.jsp#hs5

If any experts care how this is closed please comment now :)

turn123
EE Cleanup Volunteer

12.06.2007 at 10:21AM PST, ID: 20421798

jason1178:

turn123,

There is no answer here. Delete and refund please.

12.06.2007 at 10:47AM PST, ID: 20422008

Steve_Harrington:

I solved it my self...or rather figured out what mistake I had made. When I updated Quickbooks originally the process looked like it was in an endless loop...reinstalling over and over. I closed the install window, interupting the process. It had never taken so long. I told that to the Quickbooks tech suport person and they said it just takes a long time and what looked like a repaeat install was just a diferent install. It to 20 minutes but finally finnished. The only functionality that was affected was the emailing. Sorry for my mistake.

12.06.2007 at 10:54AM PST, ID: 20422079

Steve_Harrington:

sorry...I can't figure out how to delete and refund!

12.06.2007 at 11:12AM PST, ID: 20422213

jason1178:

Steve,

You don't do it, the Cleanup Volunteer does. Since you found the answer yourself, the action now changes to "PAQ and Refund" where they will accept your post as the answer and give you the points back.

12.17.2007 at 04:05AM PST, ID: 20484168

Rank: Master

turn123:

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup topic area:
PAQ with points refunded

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

turn123
EE Cleanup Volunteer

12.23.2007 at 07:29AM PST, ID: 20521646

Computer101:

PAQed with points refunded (500)

Computer101
EE Admin

Accepted Solution

20080236-EE-VQP-29 / EE_QW_2_20070628