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03.12.2008 at 12:11PM PDT, ID: 23236339
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email Quickbooks 2008 invoices with outlook 2003 never reach recipient
Tags: Intuit, quickbooks Premier Contractor Edition 2008
Hello,
We are using Quickbooks Premier Contractor Edition 2008 with Outlook 2003.  When sending the email invoice out of quickbooks it never reaches the recipient.  I can then find the email in sent items, copy the attachment and send it to the same recipients and it is fine.  
I disabled automatic send from the outbox and looked at the mail prior to sending it.  After a few seconds the email addresses changes from looking like this   'joe@test.com' to looking like this   'joe@test.com' <'joe@test.com'>   if there are multiple addresses they all add the extra information.  If I retype the addresses to look like the first example they stay that way and send fine.  This only happens when they have been sent from QB to Outlook.
It does not matter if the address of the person is in my outlook contacts or not.  
Is this some kind of resolving going on, gone bad?
Any ideas,
4rg
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Question Stats
Zone: Software
Question Asked By: 4rg
Solution Provided By: boag2000
Participating Experts: 1
Solution Grade: A
Views: 47
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03.16.2008 at 07:38PM PDT, ID: 21139553

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03.20.2008 at 02:47AM PDT, ID: 21169554

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03.16.2008 at 07:38PM PDT, ID: 21139553
4rg,

I know tha QB 2008 is relatively new.
It is also true that outlook 2003 is now about 5 years old.

Make sure you download and install all the latest service packs for both products.

Contact Intuit product support if you have to, perhaps QB 2008 is optimized for Office 2007?

JeffCoachman
Accepted Solution
 
03.20.2008 at 02:47AM PDT, ID: 21169554
boaq2000,
thanks for taking a stab at this since it seems like the piranha question.  I am not crazy about intuit support.  I think I will try the office 2007 outlook and see what we get.  I will keep you posted.
4rg
 
 
04.04.2008 at 11:07AM PDT, ID: 21284244
4rg,

If my post did not answer your question directly, you did not have to accept it.

There is a new feature here that allows you to select your own post as the Accepted solution.

So if you would like to change your Accepted answer from my post, to your own, I have no prpblem.
;-)

Contact the support staff:
http://www.experts-exchange.com/support.jsp

JeffCoachman
 
 
 
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