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7.8

Can defrag lose or delete a file?

Asked by Tomster2 in Quickbooks Financial Software, Windows XP Operating System

Tags: QuickBooks, defrag, disappear, delete

Working with an XP Pro SP3 system with QuickBooks Pro 2007. We have two company files which for purposes of this question we will call CompanyA.QBW and CompanyB.QBW.

In the last 4 weeks we have had two instances in which the CompanyB file has disappeared from the system. We have managed to recover it from backups on both occasions, but had to recreate all entries for a full day.

We have checked our anti-virus (AVG) - the logs show nothing being found and quarantined or deleted during the time windows in question... and nothing is in the virus vault.

Recycle bin has files dated prior to and after the "time window"... but no signs of the CompanyB file. So accidentally deletion is not a possibility unless someone did Shift-Del, which is unlikely by accident.

The machine has only one user who has worked with QuickBooks for years.

Desktop cleanup wizard was set for 60 days... we have now deactivated it, but the files and icons are used on a weekly basis... and the company files are not keep on the desktop.

There are no other defensive programs on this machine (i.e. that may give a false positive), except for windows firewall.

Event logs show that in one case .net updates were run during the time window when the file disappeared. In both cases, a defrag was likely run.

I have never seen a defrag delete a file... but that is the only common thread so far. Oddly, the CompanyA file has been stable through out all this. It is only the CompanyB file that is doing the disappearing act.

Any suggestions or insights are most welcome.

Tomster2

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Can defrag lose or delete a file?

Asked by Tomster2 in Quickbooks Financial Software, Windows XP Operating System

Tags: QuickBooks, defrag, disappear, delete

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