Question

Quickbooks 2007 Database Server Manager Setup on SBS 2008

Asked by: Orcadian

I am trying to setup the Quickbooks 2007 Database Server Manager Setup on SBS 2008.  I installed the Quickbooks Server without any difficulty.  I have followed the tips here:

https://msmvps.com/blogs/bradley/archive/2008/06/07/quickbooks-2008-s-database-manager-on-windows-server-2008-aka-sbs-2008.aspx

In particular, I have given QBDataServiceUser17 full control of the folder containing the .QBW fiel.  I have also added exceptions to Windows Firewall for QuickBooks Database Server Manager executable and port 10180 (both TCP & UDP).

I am still having trouble getting my clients to connect to it.  They can see/access the file in Windows Explorer, but when trying to open the data file in Quickbooks (and selecting "Open File in Multi-User Mode", it says "Problem: You are trying to work with a company file located on another computer and this copy of QuickBooks cannot reach the server on that computer."

I'd love to hear any suggestions.  I recognize Intuit doesn't support QB 2007 products on Server 2008 (http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/1009944), but I am just running the QB Database Server Manager on the SBS 2008 server - I'm not running the full QuickBooks application on the server.

Thanks in advance!

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Asked On
2009-11-04 at 02:01:27ID24870292
Tags

Quickbooks

,

Small Business Server 2008

Topics

Quickbooks Financial Software

,

SBS Small Business Server

,

Tax / Financial Software

Participating Experts
1
Points
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Comments
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Answers

 

by: RobWillPosted on 2009-11-04 at 03:31:39ID: 25738247

Sounds like a firewall issue. Have you tried disabling it altogether just as a test.
Susan has written an update to the article you have referenced, which outlines firewall exceptions 1/2 way down the page:
http://msmvps.com/blogs/bradley/archive/2009/04/21/installing-quickbooks-2008-on-sbs-2008.aspx
She also references an article by Philip Elder outlining the firewall exceptions by port:
http://blog.mpecsinc.ca/2009/01/sbs-2008-and-quickbooks-2008-or-2009.html

 

by: OrcadianPosted on 2009-11-04 at 09:04:27ID: 31649894

You were correct - it was a firewall issue.  The links had some good advice, but didn't solve the problem.

The real issue was that I was allowing port 10180 through the firewall, which is the port used by QuickBooks 2008.  However, I am using Quickbooks 2007, which uses port 10172.  Once I'd allowed port 10172 through the firewall instead of 10180, everything worked great!

This page alluded to the different ports for the different versions (where it tells you to telnet to the server on various ports):
http://support.quickbooks.intuit.com/support/Pages/KnowledgeBaseArticle/1011212

QB 2006: Port 10160
QB 2007: Port 10172
QB 2008: Port 10180
QB 2008: Ports  80, 8019, 56719, and 55333 through 55337

 

by: RobWillPosted on 2009-11-04 at 09:58:02ID: 25741974

Thanks for updating. Very good information to have, and bizarre that QB keep changing the port #'s.
If ever you run into this again it is possible to monitor the Windows Firewall log and see what traffic is being blocked, to determine what ports to open.
Thanks Orcadian. Glad to hear it is working.
Cheers!
--Rob

20120131-EE-VQP-002

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