I'm having a big problem on our citrix server when i comms to print. Somtimes when a user whant's to print i works for 2-3 times, and then i stop working, then if he disconnect and connect again, it works for 2-3 times again.
the server repports this error. as the only that could be a bit related to this problem.
Event ID: 1000
Faulting application splwow64.exe, version 5.2.3790.3959, faulting module hpz6r4wm.DLL, version 61.63.461.42, fault address 0x0000000000010870.
sometimes when i log in to the server remote i tells me this. Thunking spooler Apis from 32 to 64 process encountered a problem and need to close.
and this comes ind event viewer. Event ID: 1004 Reporting queued error: faulting application splwow64.exe, version 5.2.3790.3959, faulting module hpzui4wm.DLL, version 61.63.461.42, fault address 0x00000000001623c0.
Have your tried the following: 1. Update the driver to the latest version for the printer - I assume it is HP. 2. This patch seems to be listed on some citrix sites as a possible fix http://support.microsoft.com/kb/902066
Not sure which exact model this is associated with - maybe a few - HP usually uses one driver for multiple printers. Maybe worth starting with the printer you can reproduce the error on.
the problem is, that i dont generate the error. i think. the message just comes when i login on the citrix server. im not printing. så i guess that i must be from a citrix user the error comes from.
we share all our printers on our dc 32 bit, except one barcode labels printer. which is installed on the citrix server itself. they are listed i directory så users can find them.
An our external sales personal, connect width there own printers and thats persons default printer is added to citrix ass well, så maybe one of them have the problem that generates this error.
I only haves this dll error to go on, there must be a way du find out which printers creates the erro.
