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04.06.2008 at 10:59AM PDT, ID: 23299724
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Cannot Type Numbers, Only Symbols

Tags: Microsoft, Windows, XP Professional, RetailPro Installed
At one retail location, we have a continual problem with the point-of-sale register and typing numbers.  Intermittently, the store manager and her associates (so, multiple users) are unable to type numbers:  the num lock key is on, but numbers pressed on the number pad or above QWERTY will return only corresponding symbols.  Letters typed during this time appear lower case, indicating no shift lock or stuck shift key.  Language settings for keyboard have been verified as being Western English.  Sticky Keys have been disabled.  Keyboard has been replaced.  System is running Windows XP Professional with all automatic updates applied.
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Question Stats
Zone: Software
Question Asked By: mikeagonistes
Solution Provided By: dbrunton
Participating Experts: 3
Solution Grade: B
Views: 23
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04.06.2008 at 11:04AM PDT, ID: 21292572

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04.06.2008 at 01:11PM PDT, ID: 21292993

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04.07.2008 at 12:48AM PDT, ID: 21294940

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04.06.2008 at 11:04AM PDT, ID: 21292572
it seems your keyboard alt key is struked..

press both alt keys together.. and try again..

press both ctrl keys together and try again..
 
04.06.2008 at 01:11PM PDT, ID: 21292993
Are you using a PS2 keyboard?  Try using a USB keyboard instead.  Does the problem persist then?
 
04.07.2008 at 12:48AM PDT, ID: 21294940
Try itkamaraj's suggestion, I've had keys jam down and give silly errors that could only be fixed by tapping ALT or CTRL keys repeatedly.

If it does it on replacement keyboards (try moorhouselondon's suggestion as well) then it could well be a damaged PS socket.  Try removing the keyboard plug from the computer and then reinserting and see if the problem fixes itself.  With XP it will find the keyboard again if it is removed and reinserted.

It could be the keyboard bios chip.  Sometimes that chip may work its way loose if it is in a socket and not soldered to motherboard.  A press usually puts it back if it is socketed.

If soldered, how you fix that apart from a new motherboard I don't know, but I'd look at reinstalling Windows XP on that machine and seeing if the problem goes away first.
Accepted Solution
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628