Question

Configure Avast Home to use SSL Ports in Outlook Express

Asked by: BillDL

Hi Experts

Avast Home version 4.8.1169.0.
Outlook Express 6 with Windows XP Home SP2 and Pro P2.

Avast does not scan incoming or outgoing messages where an OE account (eg. googlemail or Yahoo Plus) has to be configured to use SSL Ports:

smtp: Port 465
pop3: Port 995

If I open the "On Access Protection Control" dialog and configure the "Internet Mail" provider, there is a tab named "Redirect" as shown in the attached screenshot.

The description, and also some suggestions in the Avast discussion groups, implies that you can add a comma and then the additional Port in each of the POP and SMTP fields.  I have tried endless permutations of this, but with anything other than the standard ports 25 and 110 in those fields Outlook Express hangs on the "Securing..." part of the check for new messages and eventually errors out as follows:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Google Mail', Server: 'pop.googlemail.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F

Extending the Time Out to maximum doesn't help, so OE is clearly just hanging while trying to log in using the SSL Ports.

Does anyone know how to configure Avast Home to use SSL ports without hanging Outlook Express indefinitely on the "Securing..." stage?

Thanks

Bill

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Asked On
2008-07-06 at 00:02:19ID23541359
Tags

Avast Home

,

SSL Ports

,

Outlook Express

,

Windows XP

Topics

Avast Anti-Virus Software

,

OE-WindowsLive

Participating Experts
1
Points
500
Comments
13

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Answers

 

by: BillDLPosted on 2008-07-06 at 00:10:51ID: 21939588

I should point out, in case anyone makes the suggestion, that this is nothing to do with Firewalls.  The issue is consistent whether connection is through a simple external USB DSL modem and no software or hardware firewall, or through a Gateway DSL Modem with internal firewall settings and with software firewall installed.

Although I appreciate any comments designed to help me resolve the problem, I don't really need to know about OTHER AntiVirus programs that work with SSL Ports in OE or may be "better" than Avast.  I would like to resolve the Avast issue in Outlook Express (not Thunderbird, Opera, etc) if possible.  If it can't be done, then I will consider another antivirus program.

Thanks

 

by: mtz1of4Posted on 2008-07-07 at 14:11:15ID: 21948709

BillDL,

Sorry, from Avast help file titled - "Manual Setting of Mail Protection"
The Mail scanner does not support SSL (TLS) connections

 

by: mtz1of4Posted on 2008-07-07 at 14:22:20ID: 21948790

http://forum.avast.com/index.php?topic=36542.msg306395#msg306395

Hoping that works, but if not he states,
"Now, if someone makes a change to the redirect ports in the InternetMail provider of avast to force avast to scan port 995 connections thenit will cause the connection to fail.  So please check in the"Redirect" tab of the Internet Mail provider that the POP box does notcontain port 995."

 

by: mtz1of4Posted on 2008-07-07 at 14:25:23ID: 21948815

Although,
http://forum.avast.com/index.php?topic=10428.0
talks about some possibilities.

 

by: BillDLPosted on 2008-07-08 at 12:52:30ID: 21957515

Hi mtz1of4

Thanks for the suggestions, but I have had no success using every possible permutation of the settings suggested in the Avast forums.  The suggestions reqired:

- Installation of Stunnel
- Starting it as a service
- Configuring its *.conf file
- Modifying Avast's *.ini file
- Modifying the Outlook Express account settings

Essentially the settings tell Outlook Express to use standard ports rather than the SSL ones, and you configure the account's pop and smtp fields to use the LocalHost (127.0.0.1).  STunnel collects the email from the secure ports, but Avast scans the email at the local unsecured level.  I recall that a number of AntiVirus applications used to automatically configure Outlook Express accounts in much the same way when you configured the AV product to scan pop3 and smtp email.  I had already tried various settings like this before I read about Stunnel.

Their suggestions rely upon the installation of STunnel:
http://www.stunnel.org/download/binaries.html
and starting it as a Windows Service (stunnel -install).  That's easy enough to do and to change quickly for the different variations of suggested settings.

It is suggested that people install OpenSSL, but Windows XP already seems to have the same files (C:\Windows\System32\libeay32.dll and ssleay32.dll) as installed by OpenSSL.  Stunnel adds a copy of libeay32.dll to its program folder along with another SSL DLL.  I have tested with the DLL's in place and without, but there's no difference.

I have configured the stunnel.conf (text-based configuration file) using every suggested setting from the forum postings, plus many of my own.

I modified the file:
C:\Program Files\Alwil Software\Avast4\DATA\avast4.ini
in a number of different ways as suggested, plus a number of my own settings, and have also tried adding the alternative Port numbers in Avasts's own "Internet Mail Scanner" settings under the "Redirect (Ports)" tab.

I have tried every possible setting I have seen suggested, plus some of my own, in the Outlook Express account configuration.  It's easy enough to do this by exporting an *.iaf file for each different configuration and then importing each in turn to test.

Sadly none of the methods work for googlemail.

The only possibilities I can think of that are causing it to fail are:

- googlemail may not be the same as GMail
- the forum users have Avast Pro (paid for and registered) and not Avast Home (Free)

Thanks for the link and for trying to assist.  I'll hang off for a few days to see if anyone who has used Avast Home successfully like this adds any comments, but it looks like I'll have to await Avast Home version 5 (promised to work with SSL Ports), or I'll consider something else.

Regards

Bill

 

by: mtz1of4Posted on 2008-07-09 at 06:10:57ID: 21963155

Sorry so far.

Wow, didn't know 5 might have that.


 

by: BillDLPosted on 2008-07-09 at 13:56:30ID: 21968287

Yeah, that seems to be the holy grail promise that die-hard Avast users are clinging tenaciously to and are prepared to wait.  I've looked at the differences between the Pro and Home versions, and the paid-for version currently runnin parallel to the free one doesn't seem to offer SSL Internet Mail settings without the hit and miss use of third-party Open Source software.

To be honest, that's a bit disappointing, especially given the fact that I was on the verge of buying a license so that I had some scheduling options, an enhanced user interface, and the option for silent installations.  Apparently AVG Free version 8 supports SSL Internet Mail, but I discovered that AVG Free 8 absolutely refused to allow me to turn off the Resident Protection on-access file scanning when I needed to, so that's no good.

I would rather stick my face in a bucket full of cow plop and breathe in sharply than go back to Norton AntiVirus again :-(

Cheers
Bill

 

by: mtz1of4Posted on 2008-07-10 at 07:01:08ID: 21973468

oh, you said the N word.

:-)  Shame on you.  :-)

I have the Pro Avast. Just to support a good company.

 

by: mtz1of4Posted on 2008-07-27 at 06:50:33ID: 22098484

Bill, Did you check to see if you could turn off the AVG resident in the Paid version?

 

by: BillDLPosted on 2008-08-05 at 10:00:22ID: 22162827

Hi mtz1of4

I've decided to bite the bullet and put the latest release of AVG Free to the test.  So far it seems to be running OK and I have managed to have it scan pop3 and smtp mail over SSL ports.

Thanks for your input.

 

by: BillDLPosted on 2008-08-05 at 10:02:56ID: 31473782

Sometimes the answer is "no, you can't", and this is the correct answer that I didn't really want to have confirmed in the end.

 

by: mtz1of4Posted on 2008-08-05 at 16:18:18ID: 22165950

Thanks Bill,

Sorry, but I'm sure you'll like AVG. I've heard good things about it.

 

by: BillDLPosted on 2008-08-06 at 01:24:41ID: 22168095

Yeah, so far it's fairly unobtrusive and does have some much better features than their previous versions.

20120131-EE-VQP-002

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