Question

I think my MAC is hijacked and infected. I need remote expert help to cleanup.

Asked by: bleeaua

Can you assist with this matter? I have AVAST installed, and I get lots of scan results=ERR 13 and I cannot remove them. They result in UNPROCESSED when I want to to must them to the VIRUS CHEST.

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Asked On
2008-07-22 at 13:54:09ID23586580
Tags

MAC

Topics

Avast Anti-Virus Software

,

Mac OS 10.4 (Tiger)

Participating Experts
4
Points
500
Comments
9

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Answers

 

by: eoinosullivanPosted on 2008-07-23 at 01:32:59ID: 22067079

I doubt your mac is infected (there are virtually NO viruses or spyware for OSX out there) but you may have damaged files or specific files that Avast cannot scan properly on the Mac.

1. Email Avast detailing the files and the error and they should be able to tell you if the files are really infected
2. On the Mac - run Disk Utility and REPAIR all file permissions.


 

by: dsexton18Posted on 2008-07-24 at 06:06:12ID: 22078634

I agree  there is only 1 known viruse to mac last I knew.  I would contact the company that makes your antivirs software and see what they tell you.  I sounds like a probelm with there software.  

 

by: mtz1of4Posted on 2008-07-27 at 06:57:42ID: 22098497

From
                               .: Mac :. at
http://forum.avast.com/index.php?topic=35987.msg303049#msg303049  
"Error 13 is a permission error. Its been discussed man times here on the forum. Basically Avast does not have permission to scan the file (it does not have read access). This is normal. Some system files will return this. Also if you have more than one user on your Mac you will most likely get the error for their files as your don't have access to them.

In the next release of Avast for Mac these warnings will be suppressed, because many users thing that warning = infection
"

Great list of Avast Error codes and Mac System Error codes here.
http://forum.avast.com/index.php?topic=36190.0

 

by: mtz1of4Posted on 2008-08-06 at 23:58:08ID: 22178515

bleeaua,

Did you understand my last post? Do you have more questions?

 

by: eoinosullivanPosted on 2008-09-05 at 14:35:52ID: 22404049

I also referred to this issue being likely caused by files that Avast cannot scan.  I agree that mtz1of4 provided the most specific answer and should get the points

 

by: younghvPosted on 2008-09-05 at 15:12:39ID: 22404295

eoinosullivan,
Thank you for the comment.
This is my first time at trying 'Cleanup' and I have managed to get a couple wrong.
When the Administrator comes through, he can do a 'split' with:
{http:#22067079} and {http:#22098497}

I've done about 600 abandoned questions in the past couple of days, so please feel free to comment when you find I've gotten one wrong.

Vic

 

by: mtz1of4Posted on 2008-09-06 at 07:25:47ID: 22407623

I have no objections to splitting.

20120131-EE-VQP-002

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