Question

Can't install AVAST - Self Extract Error 1006

Asked by: cdplayer

When I attempt to install AVAST by downloading the software from their website I am immediately redirected to another site. This tells me that this computer is infected. Even if I take a copy of AVAST burn it to a CD load it onto the infected computer and attempt to install it I receive the following error message:
Setup Self-extract
An error 1006 (000003EE) has occurred.
Last performed operation was:
opening the self-extract archive

The attached file is it the output generated by HiJackThis.
If there is anything that I can do at this end please feel free to ask!
Thanks!

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2008-10-05 at 19:31:55ID23789377
Topics

Avast Anti-Virus Software

,

HijackThis Software

,

Windows XP Operating System

Participating Experts
3
Points
500
Comments
8

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Avast antivirus for SBS
    Has anyone used the Avast antivirus program for SBS or have an opinion on it as a product. Any links to reviews would be welcomed. cheers
  2. Avast On-Access Scanner Messages
    I recently installed Avast Anti-Virus on one of my home pc's. When this program runs, it constantly displays a scrolling log, which is very distracting. I would love to figure out how to turn this off. I did locate another user who was having the same problem and was able t...
  3. I have a virus which avast is identifying as w32/:zbot…
    I need to get rid of a virus on one of my machines, which Avast identifies as W32/Z:/BOT-AJN. Avast doesn't remove it and I have tried Kaspersky which crashes the machine, even when Avast has been removed.
  4. Change email that avast antivirus sends alerts to
    How do i change the email address that avast sends email to. The previous guy has been released and I want to send all emails to my account. *I do not want to forward his email to me. I actually want to change the avast setting
  5. Infected by recurring Virus.  Need help interpreting HijackT…
    The hijackthis log is appended. Please help me to interpret it about what needs to be deleted. I will then attempt the PD as this is the 2nd time infected as a result of a 2nd email from the suspect malware domain. I have since blocked future emails from the 'bad guys' and...
  6. Avast error
    When installing Avast from a USB in a virus infected laptop, it complains error connecting to server. (internet is not connected now). Is that a concern for Avast to do its job now? thanks

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: hewittgPosted on 2008-10-05 at 19:52:32ID: 22646981

 

by: adamwitherspoonPosted on 2008-10-05 at 20:07:00ID: 22647015

Nothing wrong with Avast, but have you considered avg? free.grisoft.com used it on over 100 PCs never had an issue.

 

by: adamwitherspoonPosted on 2008-10-05 at 20:08:39ID: 22647021

I take that back, there have been very infrequent issues, that is one reason I installed avast on one or two machines, but AVG is very stable.

 

by: flubbsterPosted on 2008-10-06 at 06:53:56ID: 22649984

You have an infection for sure. This entry is a positive indication:
O20 - Winlogon Notify: mlJAqqRk - mlJAqqRk.dll (file missing)

You most likely also have a problem with your hosts file. Take a look here:

c:\windows\systems32\drivers\etc  
Open the hosts file with Notepad. Chances are that you will find that a great many Anti-virus sites are re-directed. Using Notepad, get rid of everything for now except the LocalHost entry, then save it.

127.0.0.1       localhost

Now, boot into safe mode with networking. Go to msconfig:  click start>run and type in msconfig <enter>
 Click on the startup tab, and select dis-able all
click on the servcies tab, place a check in "hide all Microsoft Services". After the list updates, click on dis-able all. Re-boot back to safe mode with networking. Now, either try to download the Avast program or install it. If everything goes well, you should be able to install it now. Run your scan, clean it out, then you can go back to msconfig and take a good look at the startyups. Keep anything you are not sure about un-checked. Same with the servcies.

report back pls... and good luck.

 

by: cdplayerPosted on 2008-10-06 at 07:38:19ID: 22650469

Hey hewittg!

I have reviewed the information on AVASTs website. Before I start dealing with that I thought it would be a good idea to remove the obvious problem which is the spyware/Trojan infestation. I am currently using AVASTs BART software (trial copy) to remove the known plague(s). It is very cool!

After you install the software, creating the CD including AVASTs latest definitions all you have to do is pop the CD into the infected computer and the software on the CD takes over. No need to install AVAST.  

 

by: cdplayerPosted on 2008-10-06 at 07:39:26ID: 22650479

Ops!

I am currently running AVAST's BART I will let you know the results!

Cheers!

 

by: cdplayerPosted on 2008-10-06 at 07:42:06ID: 22650515

Thank you flubbster for the check list!
As soon as BART completes its scannning (so far BART has found 56 nasties!) I will check out what you have listed.

Cheers!

 

by: cdplayerPosted on 2008-10-06 at 22:08:07ID: 22656701

Well folks AVAST's BART found 209 spyware/trojans yesterday!

flubbster - Checked the HOSTS file it is now clean.
Was able to install Avast and run it again in schedule mode after major cleanup.

I am no longer having the error message shown at the top of this thread.

Thanks!

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...