Question

Unable to stop McAfee Virus Scan Enterprise Access Protection

Asked by: JosephGreenwald

I cannot stop McAfee Virus Scan Enterprise 8.5i "Access Protection."  It is preventing my GFI FAXMaker program from sending email to users via my Exchange server.

The problem is, everytime I stop it, it starts right back up again after like 5 minutes.  I've even right clicked on it from the console and unchecked the "Prevent McAfee services from stopping" box and it still happens.  Somehow that box rechecks itself as well.  I am logged in as Domain Admin and it still happens.  I've tried removing and reinstalling the program and this makes no difference.

Anyone have a solution?

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2008-08-06 at 11:53:37ID23626868
Tags

McAfee

,

Virus Scan

,

8.5i

Topics

McAfee Anti-Virus Software

,

Enterprise Anti-Virus

Participating Experts
5
Points
500
Comments
12

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. McAfee Virus Scan
    When I switch on my computer the McAfee Virus Scan C:\ box always appear on the screen. How can I make it stay in the background?
  2. 2/13 McAfee Virus scan
    I just upgraded to windows XP. And now my McAfee virus scan does't work. I am using ver. 4.0. Can I fix this? Or do have to get another anti-virus program?
  3. mcafee
    Trying to install mcafee virus scan 2007. won't install. Tried again to remove all the components of Norton. won't install. No where in the attempted installation is there a request for a product key. Does Mcafee require a key as Norton does. Any assistance you could gi...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: c_rossPosted on 2008-08-06 at 12:05:05ID: 22173786

Start > Run Services.msc and disable the McAfee Services that should stop it in its tracks.

If not remove it completely > https://knowledge.mcafee.com/article/688/612722_f.SAL_Public.html and purchase a decent AV product like NOD32.

 

by: JosephGreenwaldPosted on 2008-08-06 at 12:25:02ID: 22174021

Thanks, but that is not a solution.  I want to keep the product, just turn off Access Protection.

I am perfectly happy with McAfee and have been for a few years now.  I just need to turn off this one component.

 

by: lamaslanyPosted on 2008-08-06 at 12:27:21ID: 22174048

Or you could just add an exception... :)

VirusScan Console
    Access Protection
        Anti-virus Standard Protection
            Prevent mass mailing worms from sending mail

That said I use NOD32 on my machines at work.  Everyone else gets McAfee.  One of the perks of being an admin!  :)

 

by: lamaslanyPosted on 2008-08-06 at 12:28:34ID: 22174068

PS:  If you use Protection Pilot or ePO you need to ensure that it doesn't overwrite your locally defined exception.  Alternatively you can simply push the policy change from the PP/ePO console.

 

by: lamaslanyPosted on 2008-08-06 at 12:33:06ID: 22174129

D@mn; forgot to say that the exception you need to add is the filename of the file that tries to establish the SMTP connection.  It should be easy enough to check the AccessProtectionLog.txt file to see which file was being blocked.

 

by: JosephGreenwaldPosted on 2008-08-06 at 12:37:41ID: 31484040

That worked, thanks!  I was actually looking for that setting earlier but I must've totally overlooked it :)

I am not running Protection Pilot so that is not a concern.

As a side note, I can get Access Protection to turn off and stay off on my workstation, but on the server it will not turn off?  Oh well, issue is solved, thanks.

 

by: lamaslanyPosted on 2008-08-06 at 12:55:38ID: 22174408

Re: side note

I think you just needed to disable Access Protection

VirusScan Console
    Access Protection
        Untick 'Prevent McAfee services from being stopped'
        Untick 'Enable Access Protection'

 

by: JosephGreenwaldPosted on 2008-08-06 at 12:56:50ID: 22174416

If you read my first post, I already tried that.  The box rechecks itself and turns back on 5 minutes later.  I tried it at least a dozen times.

 

by: zsaurabhPosted on 2008-09-25 at 05:23:21ID: 22568282

To allow the user to stop the McAfee services, you will need to modify the relevant registry key:
Select Start, Run and type regedit.
Click OK.
Locate:

HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\VSCore

In the screen on the right locate the key: LockDownEnabled.
To allow the services to be stopped, change the value for LockDownEnabled to 0.
To not allow the services to be stopped, set the value to 1.

 

by: nightvisionsystemsPosted on 2008-11-03 at 06:27:58ID: 22867231

FYI -- I have the same issue whereby when I perform a net stop command or using services.msc stop the service 'McAfee McShield' the service basically restarts automatically.
The registry key is set to value of 0
The check marks on the 'Enable Access Protection' and 'Prevent McAfee services from being stopped'  are off.

In my case I am looking to stop the services during backup operation. I use Computer Associates Brightstor. When the AV is running I loose significaint throughput.

I realize that their is an accepted soluiton, however, I do not believe that the problem was resolved with the solution accepted based on my results.

 

by: nightvisionsystemsPosted on 2008-11-03 at 07:05:17ID: 22867519

Found the magic fix you were looking for.

Mystery solved - others will find this information resourceful.

uncheck in General tab of On-Access Scan Properties 'Enalbe on-access scanning at system startup'
Make note that when the service is stopped the state is paused, you can use resume from the services.msc or use net continue command 'service'.

 

by: CSELTDPosted on 2009-09-13 at 05:53:27ID: 25319977

Just untick all the reports in there

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...