Question

Uninstalling Groupshield 6

Asked by: Nick_D

Hi

I am about to uninstall groupshield 6 from my exchange 2003 box.  Has anyone got any tips, as I got stung last time I uninstalled a mcafee product from a mail server and ended up having to rebuild the exchange server.  

Also, I have the normal Mcafee AV file scanner on here (not scanning any Exchange directories) do I need to uninstall that too if I am getting rid of Groupshield?

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Asked On
2009-08-07 at 15:03:28ID24636206
Topic

McAfee Anti-Virus Software

Participating Experts
1
Points
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Comments
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Answers

 

by: MesthaPosted on 2009-08-07 at 16:09:13ID: 25047516

Stop all of the Exchange and IIS services manually.
Uninstall and reboot.
Once the server comes up, reboot it again.
The hooks in the system aren't actually removed until the system is rebooted, therefore it takes two reboots to be completely clean.

You can leave the regular McAfee scanner in place, but ensure that it is not blocking port 25 and has the correct exclusions in place.

http://support.microsoft.com/kb/823166

The most common error I see is people not rebooting twice before installing the replacement product - which is where the problems start.
By stopping the services you ensure that the uninstall doesn't proceed too fast.

Simon.

 

by: Nick_DPosted on 2009-08-08 at 03:01:46ID: 31613140

Thanks for the detailed response.  I am not doing it until tomorrow, so fingers crossed.  Little more confident after your input.

Just out of curiousity, do you have any preference for AV on exchange 2003?

Nick

 

by: MesthaPosted on 2009-08-08 at 12:35:51ID: 25051373

"Just out of curiousity, do you have any preference for AV on exchange 2003?"

AV is one of those things where you pay your money and take your choice.
My usual selections are either Forefront or GFI Mail Security. Both feature multiple engines.

Simon.

 

by: Nick_DPosted on 2009-08-09 at 04:07:39ID: 25053725

Thanks again.

Nick

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