Typically, if you re-install the application and it doesn't resolve the issue, then more than likely you could have an infection that it's fighting against. I would suggest going through the below information to see if you can find and remove any infection.
Hope these help and good luck!
Mike
With today's malicious virus and spyware infections, a multi-pronged approach is required to cleanly removing all traces of an infection from a system. Anti-virus companies today filter through approximately 50,000 new viruses a day so unfortunately, even the most expensive and up-to-date anti-virus tool is not 100% effective at all times. Thankfully, there are very effective and FREE resources to help remove this malicious infections from your system.
*NOTE* Once a system is infected, the only real method for ensuring the system is clean of any malicious infection is to perform a installation of the operating system from a safe source such as media acquired from a legitimate vendor. With that said, the following tools can be used to help clean an infection from a system.
After ensuring that your local anti-virus software is installed, your virus signatures are up-to-date and a full scan on the system is run, I would suggest using these anti-virus/anti-spyware tools in the following order:
1. Malwarebytes' Anti-Malware (http://www.malwarebytes.o
2. SUPERAntiSpyware (http://www.superantispywa
3. ComboFix (http://www.combofix.org/)
Additionally, to help detect and remove rootkits, you could use the following tools:
1. F-Secure's Blacklight (http://www.f-secure.com/e
2. Trend Micro's Rootkit Buster (http://www.trendmicro.com
If you ever have an issue downloading or running one of these applications from your system, you can rename the file as it is downloaded to help circumvent any anti-security controls the malicious infection has implemented.
Additionally, if you're looking for a FREE anti-virus application, Microsoft has recently released their new Security Essentials which many of my clients have had great luck with in keeping their systems protected as well as cleaning up existing infections. You can download Microsoft's Security Essentials at www.microsoft.com/Security
Hope these help & good luck!
Mike
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by: dgs0807Posted on 2009-11-06 at 13:07:54ID: 25763068
nice to meet you too